Service Staff

• Knowledge of organization’s policies and procedures, State and Federal Regulations, and

universal safety precautions.

• Goal-driven leader who maintains a productive climate and confidently motivates,

mobilizes, and coaches employees to meet high performance standards.

• Results-focused, quality-driven professional with extensive experience in administration

and management positions, demonstrating consistent achievement of objectives, strong

multi-tasking and service skills, and dedication to organizational goals.

• Seven years experience of hiring and recruitment, safety and compliance, performance

management, training and development, and organization development.

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The Lakeshore - Seattle, WA

One of the senior living communities managed by ERA Living dedicating to foster a healthy and

engaging environment of whole body wellness, culture, warmth and social fulfillment provide

premier healthcare services and enriching activities.

Dining Services Director August 2007 – Present

Duties:

• Recruit, interview and hire, orient and train new employees.

• Planning, directing, and coordinating the functions of the dining room and events.

• Responsible for appraising performances, staffing issues such as mediating disputes,

firing employees, and directing disciplinary procedures.

• Ensures that staff understand, follow, and perform duties in compliance with established

policies and procedures, universal precautions, and State/Federal regulations.

Lead Receptionist May 2007 – August 2007

Duties:

• Exceptional listener and communicator who effectively conveys information verbally and

in writing.

• Computer-literate performer with extensive software proficiency covering wide variety of

applications.

• Results-driven achiever with exemplary planning and organizational skills, along with a

high degree of detail orientation.

• Innovative problem-solver who can generate workable solutions and resolve complaints.

Lead Server May 2006 – May2007

Duties:

• Performed assigned designated pre-meal and post-meal chores.

• Expedited dinner operations for the dining room by supporting staff with serving, hosting,

bussing, and dishwashing duties.

• Assisted Supervisor with participation in the pre-meal service meeting, ensuring correct

menu information is given to staff and with training of staff.

• Establishes a professional rapport with residents and family members.

Food Server October 2004 – May 2006

Duties:

• Greets residents and takes food and beverage orders in a pleasant and efficient manner.

• Assisted in the set-up, service, and breakdown daily in the dining rooms, private dining

rooms, or any functions in other common areas.

• Serves meals following established service standard techniques.

• Busses and cleans tables after each course.

Achievements:

• Promoted to managerial level within three years of employment.

• Developed and implemented 2012’s and 2013’s work plan that executed with zero

citations from the Washington State Health Inspection.

• Top 2 out of 8 communities in kitchen cleanliness.

• Designed an inventory tracking system that reduced department’s spending cost.

• Improved knowledge of servers by implementing “Dedication to Excellence” prior to

meal times which engaged team to participate and collaborate.

Bachelors of Science, Business Administration/Human Resource Management

University of Phoenix 2012 – In Progress

GPA 3.73

PHR Certification in Progress

Associates of Arts, Hospitality/Travel and Tourism

University of Phoenix 2010 – 2012

GPA 3.73

Contact this candidate