Customer Service Information Technology
Resume:
***-**********@*******.***
*** ******** ***. *************, **
Joe Pennington
To obtain a position within the Information Technology realm offering growth and advancement
Education
Kaplan University, Hagerstown, MD, Information Technology, 2 semesters
BICSI, Certified Tech
Experience
Potomac Hall, Shepherdstown, WV 304-***-**** 1/14 to present. Carmen Taylor 301 800
2258, Jamie Hull 301-***-**** Supervisors.
Designed and installed voice/data network, including but not limited to low voltage lighting in 26 seat
theater, security systems ( ie ; cameras in house as well as out properties, installed cabling for Fire
Alarm system. Media convertors (copper to fiber and back to copper) linking buildings some 530 ft.
apart, installed underground conduit for this fiber run. Installed whole house stero with intercom .
RG68 for all TV’s
Hagerstown Ford, Massey Blvd. Hagerstown, MD. 301-***-**** 3/13 11/13 John Smith,
supervisor.
Certified new, pre owned auto sales. Customer service, sales.
Hampton Inn, Martinsburg, WV 304-***-****, 01/2012 02/2013 Serena Mills, supervisor.
Chief Engineer. Pool Certified. Maintained 99 bed hotel performing maintenance, Installed new
TV system, corrected phone issues, installed new help desk phone, pool phone, recabled rooms
as needed, helped in installation of wi fi network. Used CAT 5E, twin lead, RG68 coaxial, and level 6
(mainly for wi fi network). Fire stopped, numerous penetrations, both wall and floor, to be compliant
with state codes.
Quality improvement, inventory and ordering of supplies needed. Supervised staff
Of 2 employees.
Concert Technologies, Charles Town, WV 304-***-****, 03/2011 12/12/2011
Project Facilitor. Coordinate contracts for various IT projects, coordinating with
Contractors, building owners, management, warehouse, LEC. Assisted tech on site with technical
information to complete the assigned tasks and tested with AT&T/Verizon helpdesk to assure
connectivity.
Dave Engleman, Manager 304-***-****
Precision Home Improvement, Martinsburg, WV, 07/2007 03/2011
Temporary, part time position. Built media rooms, cabled when necessary,
Larry DeMarco, II 540-***-****
Perry Construction, Chuck Perry, Jr 703-***-**** 07/2007 present
Built and installed in home networks, media rooms, wireless access, and security systems when
necessary. Also part time, as needed basis.
American Systems Corp
Lead Tech. / Supervisor
10/1997 – 07/2007
• Installed voice and data networks in both government as well as private sector sites. While
adhering to state, county, and federal regulations, and codes.
• Tested / Certified network (expansion) cat.3, 5, 5e, 6 sm. /mm fibers, riser and or high count
pair cables, rg cables, as well as cross connect fields.
• Managed teams from three to thirty co-workers. (Often on multiple sites.)
• Installed, maintained, programmed Cisco switches and routers.
• Maintained schedules.
• Completed necessary paper work, including, obtaining Low Voltage / Electric, and
occupancy permits.
• Weekly / daily contact with both the customer and project managers to discuss progress,
issues, and any other pertinent information.
• Attended recommended training seminars’.
• Trained other co-workers.
Preformed site surveys
•
Completed “Red Line” drawings, at completion of install/expansion.
•
WYVN-TV 60
Master Control
03/1993 – 05/1996
• Recorded “Block Feeds” from various networks, edited network (national) commercials and
replaced with local commercials’,
• Correlated and verified correct commercial’s aired at correct time(s)
• PM on all equipment.
• Repaired, when possible, and or replaced equipment as needed
• Calibrated satellites arrays.
• Repaired, replaced or installed new cabling as needed.
• Creatated and maintained “Red Line” drawings of expansion, repaired, or replaced cables,
fibers.
Skills
• BISCI Certified (Tech.)
• Corning Fiber Optics Certified
• OSHA Certified (Confined Spaces, Fork lift)
• Microsoft Office
Current work situation: Part time contract status from July 2007 to present.
Position: Network Installer, AV/media room design and install, CAT5, CAT6,
MMfiber.
Types of position currently seeking/career goals: Retrofit upgrades, network installation,
Most important to career: Doing best work I can possibly do. Sharing knowledge and
experience I have.
Most important: Reputation.
Available start date: Immediately
Geographical Region: DC Metro Area within 60 miles of Washington DC.
Current rate/hourly salary: 21.75
Desired Rate: Open for discussion
Eligible to work in US: Yes, born in Jefferson County, WV March 12, 1955.
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