Customer Service Representative
Resume:
C indy M. Coldiron
St. Petersburg, F L 33705
**************@*****.***
CUSTOMER SERV ICE PROFESSIONAL
Superior customer service is my passion. Skillfully managing customer service functions
w hile processing inquir ies, requests and orders in fast-paced and high-volume settings is
part of the commitment. Serving as a GO-TO person for internal and external customers,
t aking the time to listen to customer needs, and respond with actionable solutions and
developing productive relationships along the way are steps to meeting those needs. I
d isplay an outstanding work ethic and commitment to organizational objectives, stepping
u p to accept heightened responsibilities. Always seeking to identify and implement the very
best in customer service practices.
PROFESSIONAL SKILLS
• M icrosoft Word, Excel, Office Suite
• Training of personnel in customer service.
• Customer Service
• Conflict Resolutions
• The ability to work as a team member contr ibuting to the team’s goals.
• The ability to work individually without supervision, setting goals and
achieving them.
• The ability to carry out programs under company guidelines.
• Problem-solving, leadership and communication skills developed from my
experience as a team member and leader.
• Demonstrated ability to learn new skills quickly and competently such as
computer software and technical procedures.
• Management Processes-recruiting, selecting, orienting, t raining,
counseling, coaching and evaluations.
• Telephone skills
• Inventory control
O rganization/reporting
• Cash Handling
P ROFESSIONAL EXPER IENCE
AAA
Customer service in a call center environment. I assisted members with
roadside/automotive emergencies. I dispatched the proper technical or emergency personnel
according to the situation. Provided comfort to the member during stressful t imes, often
s taying on the phone until help arr ived. Sell new memberships, upsell products and
services according to the member needs and desires. Maintain accurate and confidential
member files.
CASH AMER ICA PAWN
Meet and greet all customers. Assess products brought in for pawn or sell. Set up
new customer accounts. Sell/upsell products and services by making customers aware of the
benefits and profits of such i tems. I assisted customers in choosing products by maintaining
enthusiasm and product knowledge. Maintain customer loyalty by being honest and open in
a ll dealings. Cash handling, shop opening and closing procedures, inventory control, staying
current in corporate t raining and taking daily ownership are all part of the customer
service representative duties that make it a better experience for all.
SECUR I TY TRAVEL
Provided customer service in a call center environment. I greeted customers in the
lobby and provided information and t ickets for t ravel destinations, contacted customers on
reservation and t r ip information by phone, sold upgrades for hotels and t ravel. Trained
customer service representatives and as assistant f loor manager provided assistance to
f loor manager and owner, made recommendations on t raining procedures and wrote
evaluations.
PROFESSIONAL ACCOMPL ISH MENTS
• Advanced through 6 promotions in one year from call center customer service
representative to Human Resource Manager.
• Top customer service representative 8 times in one year.
• Advanced through 5 promotions in 9 months from receptionist to Extensions
M anager. • Recognized as top customer service representative via
customer surveys. • Top sales representative 6 t imes in one year.
• Top customer service representative for obtaining charitable contributions for
J uvenile Diabetes Research Foundation
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