Customer Service Technician
Resume:
ERIKA LUNDELL
Cheswick, PA **024
***********@*****.***
OBJECTIVE
To obtain a challenging long-term position in procurement, sourcing, and
materials management with a manufacturing company that can utilize my
versatile experience, computer skills and technical education.
EXPERIENCE
General Electric, Pittsburgh, PA
1/06/2014 - Present
Procurement & Sourcing Specialist
. Create purchase orders for requisitions needed to support
production and customer requirements as scheduled.
. Lead strategic sourcing efforts for new and existing projects to
meet budget demands and increase profitability.
. Negotiate with suppliers for best pricing, lead time and
expedite materials to meet company demands.
. Work as a liaison between Project Management, Engineering,
Production, QA, and Accounting departments.
. Manage supplier scorecard reporting to ensure on time delivery,
quality and responsiveness.
. Maintain Item Master, Sourcing info records and Vendor Master
for suppliers in SAP ERP system.
. Assist in auditing and qualification processes for new potential
suppliers.
. Handle material returns, receiving issues and assist accounting
with invoice discrepancies.
Alstom Grid, Charleroi, PA
9/10/2011- 2/01/2012
Buyer/Material Planner
. Purchased and expedited materials and supplies to support
production as planned by MRP system for customer orders or
purchase requisitions.
. Sourced materials for most competitive pricing, availability,
quality and payment terms.
. Monitored and counted inventory levels to keep lean, schedule
and receive in time to meet production schedules.
. Assisted with accounting, invoicing, receiving, returns and
material quality concern issues.
. Worked closely with Engineering, Sales and Production
departments to ensure proper procurement accuracy, MRP parameter
data, correct documentation and quality materials.
. Created Excel macros (VBA) and spreadsheets to work with
Syteline MRP data to assist supply chain team with processes to
increase efficiency.
. Analyzed, reported and charted supply chain, inventory levels,
procurement metrics and vendor performance.
. Provided customer service, quotes, order entry, picks and
shipping for internal orders for global locations.
Ducommun LaBarge Technologies, East Pittsburgh, PA
11/8/2010- 6/18/2011
Component Engineer
. Managed item master and BOMs in Syteline ERP system, document
control, revisions and drawings.
. Assisted quote department for evaluating customer documentation,
Bill of Material scrubs, and recommended substitutions where on
hand or excess inventory parts may be used to reduce costs.
. Processed ECNs, EDCRs for necessary changes, revisions and
recommendations.
. Assisted purchasing with sourcing required components/materials.
. Found and approved alternate components when availability or EOL
is an issue.
. Helped to reduce costs by finding and sourcing lower cost
alternate components.
. Worked with customers to analyze life history, EOL issues,
LTB's, and help find long term solutions.
Dynamic Manufacturing, Freeport, PA
5/2003 - 11/2010
Buyer/ Engineering, WAREHOUSE & ADMIN. Assistant / Process
Technician
. Quoted, sourced and ordered all PCBs, components, MRO supplies,
equipment, tools and SMT stencils.
. Expedited, sourced, re-sourced components to minimize lead times
and lower costs.
. Managed warehouse, receiving, incoming material inspections and
obtained RMA's for rejected materials.
. Pulled parts for production jobs, repairs or shortages and
processed transactions in the system.
. Assisted with accounts payable, invoicing, material quality
concern issues.
. Monitored and implemented cycle counts, entered inventory
adjustments and analyzed variances.
. Reduced inventory and costs by consolidating duplicate items or
obtaining approval to use substitutes or excess stock.
. Worked with customer's engineers for approvals.
. Processed ECOs for corrections, substitutions, revision changes.
. Configured and drew PCB panel layouts for optimum productivity
for manufacturing.
. Entered new Bills of Materials, items and other documentation
for purchasing and setting up manufacturing operation processes
into Syteline 7 ERP system. Prior to Syteline, I entered data,
managed macros, set-up all new assemblies, revisions and ECN's
in Excel and Access.
. SMT Technician, programmer and operator of SMT Quad IVC machines
prior to advancement as buyer.
. SMT department trainer and manager.
Millennia Technology, Cheswick, PA
5/1999- 10/2002
Lead Automated Assembly Technician/Programmer
. Programmed, maintained, operated and repaired all SMT equipment
lines. This included DEK 360 and ELA screen printers, Quad IVC
and Meridian 1020Ps.
. Programmed, maintained, operated and repaired all Auto-Insert THT
equipment. This included Universal Sequencer, Dip, Axial and
Radial machines.
. Purchased SMT stencils, and repair materials for machines.
. Monitored inventory for high value "A" count items and made
adjustments in MRP system.
. Logged job labor hours, posted job orders and metrics into MRP
system for all Auto Assembly department employees.
EDUCATION
ITT Technical Institute, Monroeville, PA 1999-
2002
Associate in Computer and Electronics Engineering
Technology
CCAC, Allegheny Campus, Pittsburgh, PA 1997-1998
Courses: PC Components, PC Technology, other general
courses
New Choices/New Options- Professional and Career
development program
Contact this candidate