Customer Service Administrative Assistant
Resume:
JAMILA POWELL
*** **** ****** ******** ** *****
CELL: 510-***-**** EMAIL: **.*******@*****.***
RELEVANT SKILLS AND EXPERIENCE
Desktop IT Consultant
Installation and troubleshooting of EPIC Medical Software / MD Portal / Opti-link / McKesson Care / PACS / ANSOS
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One Staff / RN to MD Messenger Service / Star Navigator 19
Deployment of EPIC Medical Software Platform for current medical computers (over 1,500 software deployments)
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Installation of new devices and setup (HP All In One 8300 series computers, M602 HP Printers, CP4650 HP Laser Jet
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ZM400 Zebra label printers, 6130z Fujitsu scanners, Imprivata single sign on badge readers)
Installation and setup of Imprivata care reader hardware for Single Sing On Technology for hospital employees
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IP Addressing management and proper IP assigning for all hospital devices by department
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Imaging new systems from Window XP to Windows 7 x64 / Windows XP for future deployments
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TCP / IP port installs for network printers / Scanners / PCs
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Remote service assistance for assisting with client desktop issues in Win XP and Win 7 x86 & x64
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Updating current status of devices in PC replaces using Microsoft Excel Spreadsheet
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McKesson Care Manager Client side account setup to access HCIAPP server
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TDR testing for each work station PC replacement and deployment
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Administrative Assistant
Attention to detail and high levels of accuracy
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Effective written & verbal communication skills
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Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software)
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Organization
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Sending and receiving business forms for the company
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Scheduling and coordinating meetings, interviews, events and other similar activities
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Managing inventory of assets and supplies, monitoring critical level of stock, sourcing for suppliers and submitting
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invoices
Microsoft Office Pro & Quick Book Pro
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Xanalys, Unshredder, Case Dispatch, eBlaster 6.0, Case Point and Investigator Pro
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Managing Process
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Data Entry (55 wpm)
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Filing Database
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Reporting Skills
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Business Relations
Day-to-Day operation matters
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Customer Service
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Analyzing Information
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Problem Solving
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Supply Management
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Time Management
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Managing Process
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Verbal & Written Communications Skills
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Developed staff by providing information, educational opportunities, and experiential growth opportunities
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EMPLOYEMENT HISTORY
Desktop IT Consultant Insight Global, San Francisco CA 2013 – 2014
Administrative Assistant Weiner Investigations, San Rafael CA 2007 – 2013
Business Relation Manager Admincome/Diversified Financial, Alameda CA 2009 – 2010
Customer Service / Sales Equinox Fitness, San Francisco CA 2008 – 2009
Administrative Assistant A.L.M.A. Music Language Academy, Orinda CA 2005 – 2008
EDUCATION
Certificate of Achievement Academy of Arts University, San Francisco CA 1998
Bachelor of Arts University of Phoenix, Oakland CA 2012
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