Customer Service Medical Assistant

Angelique Townsend

P.O. Box ****

Santa Clara, CA 95056

408-***-****

******************@*****.***

Objective A position where I can maximize my medical assisting and

customer service skills

QUALIFICATIONS

. 4 years of Medical Assisting experience

. Over 15 years of customer service and account management experience

. Administrative skills

. Inside and Outside sales

. Computer knowledge: Microsoft Word, Outlook, Excel, FileMaker Pro,

EPIC program

Relevant Skills and Experience

Medical Terminology Injections Anatomy &

Physiology

Health Science Immunizations Medical Office

Procedures

Blood Typing EKG Vital Signs

Urinalysis Clinical Lab Procedures Hematocrit Blood Testing

Education

BioHealth College (San Jose, CA)

Medical Assistant Diploma, CCMA (Calif. Certified Medical Assistant)

Live Oak High School (Morgan Hill, CA)

High School Diploma

Employment History

Palo Alto Medical Foundation - Palo Alto, CA

April 2014 to August 2014

Certified Medical Assistant/- Reproductive Endocrinology Fertility (650)853-

1631

. Room patients

. Set up ultrasound machine and assist physician with readings

. Prepare and assist physician with back office procedures

. Answer incoming calls and respond to patient messages

. Pend prescriptions

. Update reports for ultrasound images

. Prepare paperwork/charts for upcoming appointments

Palo Alto Medical Foundation - West Valley, San Jose, CA August 2013 to

April 2014

Certified Medical Assistant/Call Assist 408-***-****

. Answer incoming calls to assist patients with appointments,

Set up refills, provide messages for staff

. Room patients, administer vital signs

. Schedule appointments

. Administer injections

. Assist in back office procedures

. Prepare paperwork for upcoming appointments

Palo Alto Medical Foundation - West Valley, San Jose, CA

Certified Medical Assistant

April 2013 to August 2013

. Room patients, administer vital signs

. Schedule appointments

. Administer injections

. Assist in back office procedures

. Prepare paperwork for upcoming appointments

Palo Alto Medical Foundation, Mountain View, CA Oct. 2010 to March

2013

Certified Medical Assistant - Orthopedics Department 650-***-****

. Room patients, administer vital signs

. Schedule surgeries, educate patients on surgery preparation

. Schedule appointments, process referrals

. Provide notes for patient visits

. Manage specialty order injections

. Set up for injections, aspirations and minor procedures

. Assist patients in person and by telephone with appointments and

questions

. Prepare paperwork for upcoming appointments

Dr. Mary and Fred Mansubi, Pediatrics, San Jose, CA

Feb. 2010 to Oct. 2010

Medical Assistant Externship - Front and Back Office

. Scheduled and confirmed appointments

. Roomed patients, administered vital signs and documented health

history notes

. Drew blood for hematocrit testing

. Administered shots/immunizations

. Interfaced with laboratories for test results

. Prepared charts for patient appointments

. Reviewed charts for upcoming physical examination dates

Westland Giftware (Union City, CA)

June 2005 to December 2008

Customer Care Representative/Receptionist/Collections Representative

. Assisted customers via incoming calls with orders and returns

. Received payments through collection calls on past due accounts

. Managed new accounts and created procedures to streamline processes

. Answered and transferred incoming calls

. Greeted guests/clients upon arrival

. Worked on special projects and reports

. Increased sales by marketing new products and promotions

Spring Tax Service (San Jose, CA)

July 2004 to May 2005

Office Supervisor/Customer Service Representative

. Supervised daily functions of 3 employees

. Provided customer service and scheduled new appointments

. Created internal monthly expense and budget reports

. Coordinated payments for business expenses

Demo Deluxe/IMG 2000

to 2007

Product/Cooking Demonstrator (Part Time)

. Set up and performed cooking demonstrations to promote grocery items

. Marketed new products at retail stores promoting consumer awareness

Express Logistics Systems, Inc. (Fremont, CA)

March 1999 to June 2004

Program Manager

. Managed collateral fulfillment for major accounts

. Coordinated trade show materials for client events

. Prepared product usage and order history reports for clients

. Managed client mailing projects

. Worked with clients to develop, upgrade and improve their websites

. Managed incoming materials and inventory levels for clients

. Processed weekly billing

. Supervised order entry personnel

. Worked On-Site at client stores selling company merchandise

Additional employment:: DLM Assoc. - Inside/Outside Sales -1992 - 1994

(moved to Vermont)

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