Customer Service Assistant

Kimberly A. Smith **** E. Stottler

Court ( Gilbert, AZ 85296

(480) 264-

3426(***********@*******.***

OBJECTIVE

To obtain a Speech-Language Pathology Assistant position working as part of

a team that provides accurate and appropriate treatments for children or

adults in a school setting, rehabilitation facility or private clinic.

SUMMARY OF QUALIFICATIONS

. Using logic and reasoning to identify the strengths and weaknesses of

alternative solutions, conclusions or approaches to problems

. Communication with others to convey information effectively

. Identifying complex problems and reviewing related information to

develop and evaluate options to implement solutions

. Managing own time and the time of others

. Knowledge of laws, legal codes, court procedures, precedents,

government regulations, executive orders, agency rules, and the

democratic political process

. Ability to communicate information and ideas in speaking so others

will understand

. Assist the speech-language pathologists in the conduct of speech-

language research projects

. Perform support duties like preparing materials, keeping records,

maintaining supplies, and also scheduling activities

. Prepare charts, graphs, or other visual displays to communicate

clients performance information

. Select or prepare speech-language instructional materials

. Test and maintain equipment to make sure of correct performance

EDUCATION

SPEECH LANGUAGE PATHOLOGY ASSISTANT CERTIFICATION,

Northern Arizona University, Flagstaff, AZ 2014

MASTER OF ARTS, HUMAN BEHAVIOR/PSYCHOLOGY,

National University, San Diego, CA

2006

BACHELOR OF SCIENCE, HUMAN SERVICES,

University of Phoenix, San Diego, CA 2003

PROFESSIONAL EXPERIENCE

Horizon Pediatric Therapy, CLINICAL TRAINING

3/24/2014 - 7/6/2014

. Assisted speech-language pathologists in the conduct of client

screenings or assessments of language, voice, fluency, articulation,

or hearing

. Documented clients' progress toward meeting established treatment

objectives.

. Implemented treatment plans or protocols as directed by speech-

language pathologists

. Assisted speech-language pathologists in the remediation or

development of speech language skills

. Collected and compiled data to document clients performance

4 Spine, LLC, Atlanta, GA

2007 - 2010

Executive Office Administrator

. Managed 30 employees.

. Human Resources: Employment recruitment, Equal Employment Opportunity,

Affirmative Action, Worker's Compensation, Unemployment, Training and

Development, Benefits and Family Medical Leave of Absence, HIPPA,

JHACO, and the American's with Disabilities Act.

. Organized the employee handbook, along with new hire policies and

procedures.

. Handled employee insurance, including negotiations with multiply

insurance companies and Brokers to obtain the best policy for the

company and employees.

. Accounts Payable and Accounts Receivable, monthly and annual

reconciliation and tax preparation.

. Initiated and compiled new administrative functions and ideas to

ensure the success of various projects and strategic performances.

. Directed employee and employer IRA investments.

. Maintained and develop new contracts with insurance companies.

MOSSBERG AND ASSOCIATES PHYSICAL THERAPY INSTITUTE, San Diego, CA

2003 - 2007

Office Manager

. Managed office, performing customer service and supervision.

. Coordinated patient care from intake to discharge. Acted as liaison

between therapists, insurance companies, and patients.

. Responsible for accounts payable and accounts receivable.

. Coded and billed for multiple clinicians. Responsible for claims

submission, follow up and collections.

. Maintained patient records, organized statistical reports, prepared

daily financial deposits, ordered all office and physical therapy

supplies, and directed orientation and training of all new employees.

. Obtained authorizations for treatment from worker's compensation

carriers, insurance benefits, and pre-certifications when necessary.

. Organized and facilitated monthly staff meetings and events. Marketed

services with local physicians and physical therapists in the

community.

Children's Hospital and Health Center, San Diego, CA

1998 - 2003

Administrative Assistant

. Provided administrative assistance to over 30 therapists with more

than 300 patients.

. Responsible for efficiently running the office including preparing

daily patient files, answering patients' financial questions, managing

cash transactions, and training new employees.

CERTIFICATION

. Northern Arizona University Speech-Language Pathology Assistant

Certification

. Arizona Department of Health Services Speech-Language Pathology

Assistant License

. State of Arizona Department of Public Safety Finger Print Clearance

Card

. CPR/First Aid

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