Manager Staff

WILLIAM DARDEN

**** * ******* *** *********, CALIFORNIA, UNITED STATES 909-***-****

************@*****.***

PROFESSIONAL EXPERIENCE

HOLIDAY INN AND SUITES, FULLERTON, CALIFORNIA UNITED STATES

Guest Services Manager, Oct 2008 – present

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

Train staff members.

Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies

and procedures.

Coordinate front-office activities and resolve problems.

Participate in financial activities such as the setting of room rates, the establishment of budgets, and the

allocation of funds to departments.

Interview and hire applicants.

Prepare required paperwork pertaining to departmental functions.

Confer and cooperate with other managers to ensure coordination of hotel activities.

Assign duties to workers, and schedule shifts.

Receive and process advance registration payments, mail letters of confirmation, or return checks when

registrations cannot be accepted.

Develop and implement policies and procedures for the operation of a department or establishment.

Purchase supplies, and arrange for outside services.

SELF EMPLOYED, FULLERTON, CALIFORNIA UNITED STATES

Singer, Oct 2002 – Oct 2008

Traveled the Continental U.S.

LIGHTHOUSE BAPTIST ACADEMY, LA VERNE, CALIFORNIA UNITED STATES

Principal / Administrator, Jun 1999 – Sep 2002

Enforce discipline and attendance rules.

Confer with parents and staff to discuss educational activities, policies, and student behavioral or

learning problems.

Observe teaching methods and examine learning materials to evaluate and standardize curricula and

teaching techniques, and to determine areas where improvement is needed.

Collaborate with teachers to develop and maintain curriculum standards, develop mission statements,

and set performance goals and objectives.

EDUCATION

PACIFIC COAST BB COLLEGE...BACHELOR OF ARTS,, CALIFORNIA UNITED STATES

ADDITIONAL SKILLS

Administrative Bookkeeping, School Administration, Father of Six, Opera PMS System, Guest

Experience Champion, Proficiency with computers, phone skills. Guest Service

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