Customer Service Sales Representative
Resume:
T l phone : 613-***-****
***************@*******.***
Career profile
Professional, dynamic and bilingual person who enjoys putting his talent
for selling, customer service and his desire to perform efficiently and
productively towards the development and the growth of the company. Person
who has the desire for new challenges for both his personal and
professional advancement.
Personne dynamique, professionnel et bilingue voulant mettre ses talents de
vendeur, service la client le et de travailleur assidu au profit d'une
entreprise pour participer dans son d veloppement et sa croissance.
Personne voulant relever des nouveaux d fis pour son propre cheminement
personnel et professionnel.
Work experience
VIDEOTRON (HULL CALL CENTRE)
2012-2014
CUSTOMER SERVICE AND SALES REPRESENTATIVE (inbound)
Answer inbound calls from new and existing customers for all of Videotron
services; Cable TV, Internet, Home Phone and Mobile Phone services.
Promote the special offers and different options in order to optimize each
call;
Solicit customers to subscribe to services they do not have yet;
Meet daily, weekly, monthly and quarterly sales expectations.
SUN MEDIA (KANATA CALL CENTER)
REASON FOR DEPARTURE : CENTER CLOSED
2008-2011
CLASSIFIED ADVERTISING SALES REPRESENTATIVE
Service the classified advertising calls for the 5 Sun Media daily
papers and the Bowes weeklies;
Enter the classified sales order in PBS classified software for
publication;
Promote the special offers and different options to increase the value
of the sale;
Solicit clients to offer various products;
Solicit new clients offering subscriptions in a combined sale with the
classified advertising;
Assure the quality of the service;
Do client follow-ups.
2007-2008
CLIENT SALES AND SERVICES : SUBSCRIPTION DIVISION (FRENCH)
FOR SUN MEDIA JOURNAL DE QUEBEC ET JOURNAL DE MONTREAL
Answer calls requesting subscriptions to Le Journal de Qu bec and Le
Journal de Montr al daily newspapers;
Register the subscription sales in the PBS circulation software for
next day delivery;
Service complaint calls and do the follow-ups;
Assure the quality of the service.
CROCS FACTORY (QUEBEC CITY)
REASON FOR DEPARTURE : MOVED TO OTTAWA
2006-2007
PRODUCT LINE : TRAINER
Worked on product line making Crocs shoes and sandals with efficiency
and rapidity;
Assure the quality of the product;
Meet production objectives;
Prepare product for shipping and delivery;
Train new employees on the product line.
RETAIL AND CONVENIENCE STORES (HEARST, ONTARIO)
MOVED TO QUEBEC IN 2006
Prior to 2006
Worked in retail stores and convenience stores in the Hearst (Ontario)
region.
Service customers assuring quality treatment;
Verify and control the product inventories.
Personal and professional traits
. Able to work with public and professionals with ease;
. Leadership;
. Initiative;
. Work well alone or in a team;
. Quick learner;
. Trustworthy;
. Capable of learning various tasks and/or positions.
Contact this candidate