Customer Service Oracle

Teymur Karayev

**** ********** ******, # ***, ******** View, CA 94040

Phone: 305-***-**** E-Mail: ********@*****.***

Summary

Certified Oracle DBA with 5+ years of systems administration, database production, development, and project

management experience in Financial Services, Distribution and Telecom industries. Hands-on knowledge and expertise

providing technical analysis, design, development, testing, implementation and post-implementation support for Oracle

and MySQL projects. Experience providing operational support for hosted environments and production support for

databases including refresh, cloning, backup & recovery, upgrades, and security patching.

Competency

Programming Languages: SQL, PHP, HTML, CSS, Bash Scripting, PL/SQL,

Operating Systems: Unix/Linux, Windows, OS X

RDBMS: MySQL, Oracle 11g R2, MS SQL Server 2008

Applications: PhpMyAdmin, CRUD, SID, PeopleSoft (Oracle), SharePoint, MS Project, MS Office,

Photoshop, Dreamweaver, Photoshop, LightRoom, QuickBooks (all editions).

Experience

Teleon Systems MySQL / Oracle DBA

August 2011 – present

Deliver and support client projects in installing, configuring and maintaining application environments and their technology

stacks (including database). Worked with 5 major clients in production as well as in development environments, in tech

and financial services.

Install and configure Oracle 11g R2 and SQL Developer and MySQL on Windows and Linux environments

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Setup, configure and managing Oracle Enterprise Manager, PhpMyAdmin, CRUD and SID applications

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Perform Listener and TNS entries configurations. Configure LOCAL_LISTENER for the database.

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Perform database performance tuning & query optimization

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Create and administer users

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Design and create databases, schemas, tablespaces, tables and more, by using DML, DDL, DRL, TCL and DCL SQL

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syntaxes as well as PL/SQL syntaxes.

Performing Oracle-Suggested and Customized Backups (hot, cold backups)

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Invoking Manual Statistics computation using ANALYZE and DBMS_STATS packages

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Editing and Performing manual AWR snapshots for budget proposals

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Managing Alerts (CPU, Memory, Lock, Disk Space) by using ADDM

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Address database support issues and maintain the overall performance and availability of databases

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Submitting support request to Oracle by scanning Alert Log, running health checks, uploading packages from OEM

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Together with project leads evaluate the effectiveness of current data architecture, and assist in researching and

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recommending alternative database solutions

Nicestuff Distributing System Administrator / Financial Data Analyst

June 2005– July 2011

Responsible for network stability and providing secure user access to key applications and data at all times, as well as

maintaining all computer hardware and software. Processed financial data, reporting and analysis on PeopleSoft and

performed data merging and integration with other applications (such as QuickBooks)

Responsible for the upkeep, configuration, and reliable operation of computer & servers

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Ensured that the uptime, performance, resources, and security of the computers meet the needs of the users, without

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exceeding the budget

Acquired, installed, and upgraded computer components and software; automated routine tasks

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Trained and supervised phone support staff; provided technical support for internal and customer projects

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Performed routine audits of systems and software

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Administered users and permissions; triaged technical queries and performed troubleshooting as necessary

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Communicated with key distributors by providing troubleshooting support over the phone

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Performed financial data queries and analysis on PeopleSoft and QuickBooks Enterprise Edition

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Generated monthly, quarterly and annual financial reports for the CFO

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Azercell (a TeliaSonera company) Desktop Administrator

January 2001 – May 2005

Complete setup of PC’s, as well as software installation for Customer Service department. Administering users, by

granting privileges, checking the error logs for submitted troubleshooting tickets, etc. Provided troubleshooting remotely

as well as on the spot.

Installed, configured and performed the troubleshooting of desktop hardware

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Provided recommendations, and crafted policies for selection and purchase of IT equipment

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Ensured adequate antivirus protection & monitored compliance with malware maintenance and updates

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Collaborated with desktop and system Administrators from other departments

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Produced documentation on operational, systems and user procedures & guidelines

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Mobil Oil Azerbaijan Jr. Desktop Administrator

June 1996 – July 1998

Responsible for installation and update of programs.

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Performed mild performance tuning by defragmenting the operating system, cleaning temp folders, etc.

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Troubleshooting any reported problems.

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Updating hardware as needed

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Ensuring that the network infrastructure is up and running

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Ensuring that OS drivers and software are up to date.

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Educational Accomplishments:

Oracle Certified Associate

Bachelor’s Degree in Business Administration, Johnson & Wales University (Miami, USA)

Associate’s Degree in Economics, TU Bergakademie Freiberg (Germany)

Languages: English, Russian, German.

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