Customer Service Sales

Joshua Coutinho

**** ******* *****, ***********, **. L5W0C8

Tel - 647- 520- 2959 (Cell)

E-mail: ******.******@*******.***

QUALIFICATIONS

• Skilled in multi-tasking ensuring completion of all tasks before the scheduled deadline.

• Proficient in Microsoft Office (Word, Excel, and PowerPoint) as well as other programs

regarding data input and analysis.

• Superior communication skills gained through 5 years of customer service in retail and volunteer

positions.

• Capable of independent work without supervision demonstrated by my position as a Store

Supervisor

• Fluent in English both oral and written

RELEVANT EXPERIENCE

Store Supervisor, Bulk Barn, Mississauga, ON September 2011 –

October 2013

Key-holder supervising a team of stock and cash associates towards the completion of daily tasks.

• Demonstrates my ability to work independently without supervision while also directing a team.

Cash bondable; took weekly and daily summaries of revenue of profit as well as manually counted

hard cash at the end of every night.

• Received a weekly shipment of goods to be merchandized or stored in the backroom.

• Designed and implemented an alternative method of packaged food disposal, as well as took weekly

inventory of the backroom stock.

Operations Coordinator, Mexx, Mississauga, ON September 2013 – December 2013

Stock room and inventory management as well as sales assistance.

• Primary responsibility was stock management. Making sure new product was ready to be

merchandized and old product was ready to be shipped to sister stores.

• Sales Associate for two years at a previous Mexx Outlet [Aug 2009-Aug 2011] working towards a

daily goal. Earned multiple Sales Rep of the Month awards for excellent customer service.

• Worked independently without supervision creating my own schedule for finishing assigned tasks.

Small Business Manager, Impact Microcredit, Mississauga, ON May 2009 – June 2009

Developed and ran a small business as part of a Canada-wide entrepreneurial competition

• Devised a product that would be in demand within a high-school setting, determined sample size

and target audience. Played with cost of product development and sale price to make a profit.

• Created product awareness through collaboration with local businesses and school board to

advertise our product. Displayed a list of customer satisfaction statements as well as took

constructive criticism from customers to perfect our product.

• Formulated business summary focusing on areas of weakness and ideas to strengthen them.

EDUCATION

University of Toronto, Mississauga, ON

H.BSc composed of a Comparative Physiology Specialist and a Chemistry Minor.

• Research Intern within Plant Physiology lab working alongside a team of Ph.D. and research

students towards the progressive gathering and analysis of sample data.

References available upon request

Contact this candidate