Marketing Customer Service
Resume:
Jennifer Thilman
Ypsilanti, MI 48197
***.*******@*****.***
Career Objective
I am looking for the opportunity to work within an organization where my marketing and project management skills are
utilized and become a valuable contribution to the company’s success. I believe it takes a team effort to bring about that
success, and to provide the quality products and services that add value for customers. I am looking for a position where
my detail and results oriented work ethic, as well as my highly technical skill set will be appreciated. I have an
enthusiasm for learning new technology, as well as an organized approach to managing projects. I am looking for a
challenge that helps me grow these skills and interests.
Work History
HDR Engineering: November 2008 – Current, 734-***-**** – Project Administrative Coordinator
• Effectively assist project management in providing value driven results to clients
• Streamline project reporting and project management tasks using advanced Excel and Word tools
• Adhere to QA/QC processes to develop, manage and distribute professional documentation
• Work closely with engineers to achieve accurate technical writing
• Thoroughly proofread and execute technical specifications
• Accurately collect and manage project data and contracts
• Promptly and effectively respond to customer requests
• Successfully launch and chair the HDR Ann Arbor Green Team, update team SharePoint site
DTE Energy Services: February 2004 – October 2008, 734-***-**** - Administrative and Project
Assistant
• Support procurement of major EPC contracts – SAP SCM program
• Implement new collaboration web-based document control system
• Proposal and presentation support requiring thorough research and development
• Develop and launch graphics and document production division
• Successfully Lead United Way Campaign for three years doubling contributions
Ads On The Road, LLC: September, 2001 – October 2003 - Self Employed. Owner / President –
Advertising Sales
• Connecting businesses with individuals who are paid to advertise on their vehicles
Wise Solutions: April, 1998 – September, 2001, Marketing Specialist – B2B and Channel Marketing
• Successfully develop, execute, and track business to business integrated marketing campaigns
Jennifer Thilman
819 North Mansfield
Ypsilanti, MI 48197
***.*******@*****.***
• Analyze campaign results with focus on improving ROI
• Effectively manage tradeshow strategies and logistics
• Assist product managers with pricing and packaging strategies
• Effectively support international channel marketing programs
• Plan, develop, write and implement email marketing and web content
• Interface with public relations firm; write, proofread and approve press releases
• Successfully implement CRM software (Clientele)
• Design and implement direct mail and collateral materials
• Effectively liaise with fulfillment houses on print and direct mail materials
The MEDSTAT Group: January, 1996 - April, 1998 - Project Assistant for Product Management/Design
Group
• Redesign and manage tradeshow equipment, booths, and procedures
• Update and manage pipeline lead reports
• Effectively manage tradeshow strategies and logistics
• Develop and improve collateral materials and brand recognition
MicroAge Computer Centers: October, 1988 - September, 1995 - Administrative/Marketing Assistant
• Develop and optimize cooperative advertising programs increasing ROI
• Plan, develop, and implement advertising and marketing communications
• Drive growth of software training offerings through direct mail and print advertising
• Accurately manage and grow marketing database
Jennifer Thilman
819 North Mansfield
Ypsilanti, MI 48197
***.*******@*****.***
Technical Skills
Expert Level
Microsoft Word, Excel, Outlook, Access, and PowerPoint; Adobe Acrobat; Microsoft Publisher;
Database Management; Document Management Software – Documentum, LiveLink, ProjectWise
Experience Level
Microsoft Project, SharePoint, and Visio; Adobe Photoshop; Lotus Notes; Illustrator CS2; HTML;
ORACLE; SAP; AutoCad Lite; MicroStation; Google Adwords; Clientele; Salesforce; ACT;
Constant Contact; Crystal Reports; SQL Reporting
Education
Current
Social Media Marketing University – SEO Certification Course
August, 2012
Eastern Michigan University, Ypsilanti, MI – Bachelors in Business Administration - Marketing
May, 2010
Washtenaw Community College, Ann Arbor, MI - Associate in Applied Science - Business
August, 2006
Dale Carnegie - “Five Drivers of Success” Business Communication Course
June, 2006
Illustrator CS2: Level 1 software training – New Horizons Learning Center
November, 2005
Microsoft Excel 2003: Level 2 software training – New Horizons Learning Center
May, 2005
Microsoft Project 2003 software training – New Horizons Learning Center, MI
May, 2004
OpenText Livelink software training – DTE Energy Services, Ann Arbor, MI
June, 1999
B2B Software Marketers Bootcamp, Orlando, FL
February, 1999
Direct Marketing to Business Conference, Chicago, IL
September, 1997
Jennifer Thilman
819 North Mansfield
Ypsilanti, MI 48197
***.*******@*****.***
Web Site Layout and Design - Padgett-Thompson Seminars, MI
June, 1993
Washtenaw Community College, Ann Arbor, MI. Associate in Arts Degree - General Studies
Accomplishments and Affiliati ons
• 2012 and 2014 HDR Pathfinders Award of Excellence
• 2010 FERM Navigator Award for Extraordinary Efforts and Technical Leadership
• HDR Ann Arbor Green Team Leader
• Recycle Ann Arbor Volunteer
• United Way Campaign Coordinator
• Direct Marketers for Business Association Membership
• Newsletter Publisher – A2 Affordable Housing Coalition and South Arbor Charter
Academy
Contact this candidate