Customer Service Quality Assurance
Resume:
MICHAEL DUHANEY
Huntington Station, NY 11746
e-mail: *******@*******.***
WORK EXPERIENCE
Nationwide Technical Resources, Hauppauge NY 2/14 – 5/14
Process Operator
Worked in Wirer Department and run machinery to breakdown Solution to be used
on Aerospace Mechanical production. Used Caliper instrument to monitor diameter
of wires during production runs…Also did quality inspection before shipping
Forrest Research Institute, Hauppauge NY 7/13 – 1/14
PR&D QA
Verification of Clinical Packaging materials for cGMP and FDA standards before
being shipped off-site for Clinical Trial purposes. Perform laboratory testing of
incoming bulk raw materials and oversee quality assurance activities…
Honeywell Securities, Melville NY 9/12 – 6/13
Print On Demand Consultant
Provide a wide range of print consulting solutions, also set-up and run digital color press
to output brochures, booklets, flyers and data sheets for Marketing Dept clients on
a daily basis. Also operation of Quality Assurance vision equiptment…
Clintrak Pharmaceutical, Bohemia NY 9/07- 4/12
Production Pre-Coding
Set-up Clinical Trial Production runs, Proofreading and verify customer supplied documentation
is correct before hand off, also operate Quality Assurance vision equipment…
Sort out Batch Records for compliance with FDA and cGMP requirements
Train new associates and check quality of labels before handing off to Shipping Dept.
Opus Scientific, Melville NY 2/11- 9/11
BioPharmaceutical Operator
Preparation and Scanning of frozen blood plasma to meet FDA and cGMP standards
Perform breakdown and mixing of plasma for research in disease of the brain
ADP, Deer Park NY 9/01-11/06
Digital Print Operator/ Mailroom Clerk
Duties include operation of IBM and Xerox digital printing machinery and high speed
Laser printers to output large volumes of Client information, also sorted documents for
Mailing purposes. Trained new associates and oversee and supervised printing of
Client portfolios.
Printers included: IBM 2710, Danka E-150 cut sheet printers, Xerox IGEN, Xerox 6180
Color and Canon color printers, Xerox and IBM high speed printers
Kinkos, Melville, NY 1/98-12/02
Copy Consultant / Customer Service Rep
Hands-on execution of variety of custom printing and binding
Telecommunications of Jamaica, Kingston 5/92-6/97
Telephone Technician
Pre-wired, installed and programmed telephone systems
EDUCATION
St. Andrew Technical, Evening Division, Jamaica, West Indies
Jamaica College, Jamaica, West Indies
High School Diploma
June 1987
Suffolk County Community College, Brentwood NY
Health Information Technology
Certificate Health Information Technology Trainer
Completed March 2013
Skills
Customer service oriented, Computer skills. Able to apply knowledge and experience
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