Customer Service Representative
Resume:
Marsharice Davis
Contact: 661-***-****
****************@*****.***
Summary: Highly experienced Customer Service professional. Able to
handle a high volume of customer calls in a fast paced
environment with minimum supervision, while maintaining
emphasis on high quality consumer service.
Skills and Abilities:
Exceptional communication minute
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skills both verbal and written
Professional phone etiquette
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MS Windows proficient
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Customer Service Oriented
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Creative problem Solver
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Accurate and detailed
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Quick learner
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Works well under pressure
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Ability to type 40 words per
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Data Entry
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Experience:
B&I Fleece Wraps
Lancaster, CA
Customer Service Representative 09/2012 to 03/2014
Responsible for responding to written and telephone requests for
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detailed orders.
Received payments and recorded receipts for services.
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Provided an elevated customer experience to generate a loyal clientele.
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Promptly and empathetically handled guest concerns and complaints.
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Filed and maintained records.
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Operated office machines, such as photocopiers and scanners, voice
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mail systems and personal computers.
Universal Protection Service Canoga Park, CA
Security Professional 01/2011 to 08/2012
• Answered phone calls to take messages and secured the well being of
the employees and location.
Monitor and authorize entrance and departure of employees, visitors and
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other persons
Wrote reports of daily activities and irregularities
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Patrolled industrial, commercial, and hospital premises
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Little Caesars Pizza Lancaster, CA
Cashier 08/2009 to 01/2011
• Served excellent customer service.
• Handled currency and credit transactions quickly and accurately.
• Suggested sales.
• Strictly followed all cash, security, inventory, and labor policies and
procedures.
• Received phone orders in an accurate and timely manner.
Education: DeVry University Palmdale, CA
Bachelor of Science: Business Administration, Current
Concentration in Human Resources
References: Furnished Upon Request
Contact this candidate