Customer Service Data Entry

Stacie S. Mitchell

** *. ***** ****** *** ***

Park Forest, IL 60466

Home :708-***-****

*********************@*****.***

Objective

To obtain full-time employment with a company that will allow me to utilize

my skills and experience and make a positive contribution to the

organization.

Experience

09/13-04/14 Blue Cross Blue Shield

Downers Grove, IL

Data Entry analyst

. Completes daily business analysis on a project basis to enhance

operations

. Works daily on a high performing team taking providing high volume calls

related to healthcare, with interaction with Agents/producers contracted

with BCBS.

. Contributing to special processes and reports.

01/13-09/13 M&M Mars

Burr Ridge, IL

Assembly Line technician

. Assigned specific tasks to complete job orders and production on a high

speed manufacturing line.

. Packing and receiving in high volumes, operating heavy machinery and

lifting up to 50 pounds.

. Tracking of products and supplies.

09/10-06/11 FNA Group

Elk Grove Village, IL

Accounts Payable

. Paying bills for company expenses for Elk Grove Village site & Decatur

Arkansas.

. Filing, getting signatures & approval of invoices, answering calls &

emails from vendors.

. Spreadsheets, ageing reports, cash requirements, & payment activities.

11/09-09/10 Financial Temps

Park Ridge, IL

Temporary /service

. FNA Group/Accounts Payable

. Oakton Community College/Servicing students with the purchase of books

for classes.

11/06-02/08 Salem Group/Harris Bank

Chicago, IL

Data Entry

. Checked figures, postings, and documents for correct entry, mathematical

accuracy, and proper codes.

. Operated computers programmed with accounting software to record, store,

and analyze information.

. Debited, credited, and totaled accounts on computer spreadsheets and

databases.

. Read source documents such as canceled checks, sales reports, or bills,

and enter data in specific data fields or onto tapes or disks for

subsequent entry, using keyboards or scanners.

09/04-11/06 BPS Staffing/Blue Cross Blue Shield

Chicago, IL

Customer Service

. Kept records of customer transactions, recording details of inquiries,

complaints, and comments.

. Resolved customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and adjusting

bills.

. Checked to ensure that appropriate changes were made to resolve

customers' problems.

Education 1985 Academy of Our Lady High School (Diploma)

Chicago, IL

Reference: Available upon request

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