Customer Service Quality Control
Resume:
Jenelle Pompey
*** ******* *****, *******, ******* M1B 3A5
Phone: 416-***-****; Email: *************@*****.***
Tuesday, September 2, 2014
Hiring Committee
Pet Dairy Farms and Foods Limited
Toronto, ON
Dear Hiring Committee:
As a self- motivated and team oriented individual with food science/food safety interests, I am
applying for positions in your Food Science and Technology and Customer Service branches.
I became aware of this position while canvassing Indeed's website. Currently, I am enrolled in
the part-time for Food Science program at University of Guelph.
When I worked as an Administrative Clerk, I dealt with a high call volume environment,
with customers being the first priority and demonstrated ability to build strong relationships
with diverse students. I worked primarily with students over the phone to book appointments,
direct and provide advice to students on how to proceed with their enrollment steps, as well
as managed correspondences. I believe that these acquired skills will be an assets when,
communicating with clients and providing information within their timeframe, in order to
maintain high client satisfaction.
Furthermore, my experience working as a Research Technician has provided me the skills
in reviewing study logs for Quality Control purposes. I also have 6 months of laboratory
experience, which I believe would be beneficial to understanding and following any SOPS, also
with adhering to company guidelines.
I would like to thank you for considering my application, and I hope to hear from you, so that I
discuss my suitability within your organization.
Thank you,
Jenelle Pompey
Enclosure: Resume
Jenelle Pompey
Jenelle Pompey
Phone: 416-***-**** Email: *************@*****.***
156 Fawcett Trail, Toronto, Ontario M1B 3A5
Phone: 416-***-****; Email: *************@*****.***
OBJECTIVE: Seeking a position within the Food Science and/or Food Safety industry
SUMMARY OF SKILLS
• Strong customer service skills: able to communicate with individuals from diverse
cultural backgrounds
• Excellent data entry and organizational skills: ability to multitask and complete assigned
tasks within the timeframe in an under pressure and busy environment
• Experienced at reviewing study logs for quality control purposes
• Strong work ethics that drives effective and reliable task completion
• Demonstrated ability to follow outlined SOP - Standard Operating Procedures
• Knowledge of WHMIS, while ensuring the safety of the workers and healthy
environment
• 6 months of experience working in a laboratory setting with proven ability to operate
laboratory equipment and instruments/ tools
EDUCATION
Food Science Certificate
University of Guelph, Guelph, Ontario Excepted to Graduate: June 2015
• Introduction to Food Microbiology - This course focuses on microbial spoilage of food
and possible contamination during food production, storage and processing
• Introduction to Food Analysis - This course focuses on quantitative food analysis using,
chemicals and instrumental means
BSc, Biotechnology
York University, Toronto, Ontario June 2013
Advanced Diploma, Biotechnology
Seneca College, Toronto, Ontario 2008 - 2011
Received credits up to and including 3rd year courses
EMPLOYMENT HISTORY
Research Technician September 2013 - February 2014
Princess Margaret Cancer Centre - Correlative Studies Program, Toronto, Ontario
• Processed biospecimen samples from patients, according to the studies protocol
• Processed samples using several different types of centrifuges
• Followed outlined SOP, ensuring consistent and accurate sample results
• Maintained study logs: reviewed old study logs for quality control purposes
Cont… EMPLOYMENT HISTORY
Jenelle Pompey
Phone: 416-***-**** Email: *************@*****.***
Research Technician
• Performed data entry: entered samples processed, and shipment receipt into FreezerWorks
database
• Shipped samples to different research labs
• Corresponded with different Research Lab Technicians and Coordinators: answered
inquiries about samples that has been shipped and processed
Administrative Clerk May 2008 – September 2013
Seneca College – Test Centre, Toronto, Ontario
• Acquired excellent client services abilities and skills: updating and manipulating data in
various databases
• Acted as front line customer service contact, serving roughly 40 persons a day
• Responded to students’ inquiries on the telephone, in person and via email
• Maintained appointment calendars for students: booked test date and time
• Helped manage the online booking system, while ensuring accuracy of the data
• Established and maintained filing systems
• Invigilated students who were writing exams
• Trained newly hired employees, regarding the procedures and database
Student Worker June 2007- August 2007
Toronto Police Service, Toronto, Ontario
• Handled general administrative duties: answering, screening, and directing calls, taking
and relaying messages, faxing and photocopying documents
• Maintained filing system in an accurate and organized manner, while adhering to the
confidentiality guidelines
CERTIFICATES
• Transportation of Dangerous Goods 2013
• UHN Good Clinical Research Practice 2013
• Clinical Research Safety Training 2013
References Available Upon Request
Contact this candidate