Administrative Assistant Manager

Bess Duncan

*** ****** ******, ******* **, *****

cell 615-***-****

****.******@***.***

Career Goal

Medical Office Management/Administrative Assistant in a dynamic practice where I can focus my seasoned

professional experience and maximize my abilities and talents to the fullest extent.

Employment History

Skyline Neuroscience Associates – Practice Manager-HCAPS – Nashville, TN 10/10/2010-8/22/2014

• Accountable for Practice net revenue from $1-$3 Million Annually

• Responsible for planning, developing, organizing and directing the day to day operations of the clinics and its

programs and activities

• Makes written and oral reports and recommendations to leadership concerning the operation of the clinics

• Makes routine inspections of the practices to assure that established policies are being implemented and

followed

• Maintains an excellent working relationship with the medical profession, nine providers and other health

related facilities

• Creating call schedule/calendar for seven providers

ACCOMPLISHMENTS

• Successfully transitioned two offices from paper charts to an electronic patient records system

• Opened a satellite clinic

• Implementing schedule changes to enhance patient and provider flow

The Heart and Vascular Team, Cardiothoracic and Vascular Surgery-Nashville TN 02/01/09 – 10/01/2010 –

Practice Closed

• Office Administrator for five man cardiothoracic and vascular surgical group with multiple office locations,

managing all aspects of business flow, human resources for as many as fifteen employees and managing of

day to day operations in three offices

• While in this practice, implemented internet based clinical scheduling and medical billing software program

• Assisted managing partner with business aspects involved with the amicable dissolution of the larger five man

group to a solo practice, while maintaining day to day operations in the main office at Centennial Medical

Center where the managing partners’ surgical volume averages about 250-300 cardiac surgical cases annually

• Manage all scheduling of clinical office visits, surgical and procedural testing for patients, direct physician

referrals, as well as billing, collections, accounts payable and receivable for the physician now in solo

practice

• the physician in timely and appropriate closing of

Transition from managing a surgical practice to assisting

clinical and business practice

Alan F. Bachrach, M.D., Neurology - Nashville TN 08/01/03 - 01/01/09

• Medical Office Manager/Medical Secretary

• Day to day management of clinical and business operations for a high volume neurology practice

• Direct patient assessment within appropriate scope, assisted physician with special procedures in clinical

setting, pre-certifications for insurance companies, triage of patient telephone calls for physician, and

organization of payments, accounts payable and receivable for administrator

Education:

Aquinas Junior College - General Studies - 1978 - 1979

Madison High School - Diploma - 1978

**References available upon request

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