Customer Service Representative
Resume:
Allen Wilson
Class A/B Driver
**** ****** ** - *******, ** 38118
*********@*****.*** - 662-***-****
Conscientious Truck Driver knowledgeable about DOT safety regulations
and efficient route planning. Accident-free safe driver with clean MVR with no violations.
Hard-working, entry-level Truck driver, looking to apply my education and experience to a
job in Transportation. Areas of proficiency include:
Warehouse Worker accomplished in organizing shipments and loading trucks for fast and efficient customer
delivery.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to
company success.
Responsible Driver adept at navigation and efficient, on-time deliveries. Possesses a comprehensive visual
memory and an excellent sense of direction.
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Class A CDL Holder. Safe serve food certificate.
Forklift operator- (sit down) certified. motorized pallet jack (stand up) certified. Familiar with(S.A.P)system and
the RF scan gun.
Core Strengths
Courteous demeanor
Sharp problem solver
Adaptive team player
Strong organizational skills
Energetic work attitude
Customer service expert
WORK EXPERIENCE
Hostler/Forklift Operator
FedEx Freight - Memphis, TN - April 2014 to September 2014
My General duties as a Hostler was to saftley hook and unhook trailers and transport to the
designated dock door or to be staged in a specific location on the yard. Also preformed duties
as a forklift operator, loading and unloading trailers, staging freight in specific bay locations, Selected products
for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping OS&D
inputs if and when required, cleaned and closed trailers out when done unloading bills.
Material Handler/Checker
FedEx international Hub - Memphis, TN - December 2012 to June 2013
As a material handler with fedex international hub, my primary job duty was to push/pull customer.products off
belt to then be scanned with (RF) scan gun for tracking and product accuracy, after scaning.
product was to be loaded onto storage cans to then be driven by tug and loaded onto aircraft.
Cleared damaged items and loaded freight.
Packed containers and re-packed damaged containers.
Unloaded, picked, staged and loaded products for shipping.
Oversaw special orders and after-hours, urgent shipping jobs.
.
Ozark Motor Lines OTR Company Driver
6+ Months Experience
3934 Homewood Rd, Memphis, TN 38118
Shift Lead
Lenny's Sub Shop - Memphis, TN - January 2006 to March 2012
As the supervisor of the shift my jobs main purpose was to ensure the well being of the store,
customer satisfaction and ensure safety and job accuracy and attention to detail of my overall shift. Worked
as a team member performing cashier duties, product assistance and cleaning.
i worked all positions including a cook in which i had to prep food in a timely manner to meet or exceed
customer and the company's expectation. Prevented store losses using awareness, attention to detail and
integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted
customers with store and product complaints. Guaranteed positive customer experiences and resolved all
customer complaints.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Took special orders in person and over the phone to generate of additional revenue.
Replenished merchandise shelves with items from the stockroom.
EDUCATION
MS
Delta Technical College Horn Lake - Horn Lake, MS
February 2014
SKILLS
Forklift Operator, Class A CDL, Entry level applied compuer science, Construction
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