Customer Service Sales Representative

[Phone number]•[E-mail address]

[Your Name]

**** ***** ******** ** *** 306, Las Vegas, NV 89115•702-***-****•*****************@*****.***

JOSCELYNN A. BOUCAUD

O bjective

My objective is to obtain a position in a company which will utilize my existing qualifications and

skills, as well as providing new and exciting challenges with growth potential.

Experience

Present

The Linq-Highroller Las Vegas, NV

G uest Relations

Escorting V.I.Ps, groups and celebrities onto the Highroller or private rooms.

Sell tickets, inform guest of promotions and discounts.

Assist guest with making reservations and special accommodations

2013-2014

Telus International Las Vegas, NV

C ustomer Service Representative

Maintain quality control/satisfaction records, seeking new ways to improve customer service

Assist customers with setting up new TV, internet, and telephone services.

Explain any billing issues with customers and providing One Call Resolution.

2011-2013

COX Communications Las Vegas, NV

I nbound Sales Representative

Increase revenue through up-selling and cross selling all products to new and existing customers.

Achieved monthly key performances metrics, call and order entry productivity standards, and call

quality.

Inbound sales to provide cable, HSI, and telephones services to new customers.

2009-2011

Clearwire Las Vegas, NV

R etention Representative

Inbound calls from broadband users overcoming issues and concerns to avoid cancellation

Troubleshooting of wireless broadband IP services, PC wireless routers wireless modems, email, and

web services

Identify trends and root cause customer issues in order to create proactive long term resolutions.

E ducation

2001-2005

Mojave High School North Las Vegas, NV

H igh School Diploma

References

References are available on request.

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