Customer Service Manager
Resume:
MARIA JOANNA OGANDO
*.******@*****.*** 514-***-****
SUMMARY OF QUALIFICATIONS
● Export/Import Logistics preparing customs papers, good relationship with custom broker and freight forwarding, Domestic and
International clients, ocean and air freights
● Experienced working with customers and suppliers as an Account Manager.
● Strong customer service experience fully bilingual verbal and written
● Multi-tasked oriented with experience prioritizing tasks accordingly, strong communication skills, initiative, punctual
● Organized, detail oriented, professional, persistent and maintain a positive attitude at all times
● Team player and work well autonomously, problem-solver and resourceful.
LANGUAGES
English, French, Portuguese
EDUCATION
Concordia University Major in Political Sciences 2003 – 2008
Vanier College Communications 1999 – 2000
The Mother House Office Systems Technology 1998 – 1999
SOFTWARE SKILLS
● Possess strong computer skills and have experience with desktop publishing, document production and internet research using programs
including the following:
Word processing: MS Word, Lotus Notes, WordPerfect, Corel WordPerfect
Spreadsheet and database MS Excel, MS Access
Presentation: MS PowerPoint, Freelance
Industry specific software: MedRV, MedX, QuickBooks, Simply Accounting, Axapta Navision, SAP
EMPLOYMENT HISTORY
Logistics/CSR Roofing Account, SIKA CANADA (1 year Maternity Contract w/ Quantum Agency) 2013-2014
• Managed roofing account for the Eastern part of Quebec. Enter sales orders in database. Answer customers’ inquiries by phone or
• Export Logistics entails, entering the orders in the database, sending order confirmation out to customers, once order was ready,
prepare customs documents to be sent abroad
• Organize international shipments with forwarder ship out or pick up orders. Answer customer inquiries by emails regarding
products, cost and packaging.
• . Export Logistics at an international level with all the Sika companies all over the world from Colombia, to Brazil to Iraq, France,
Germany, and Australia and others.
Account Manager/Logistics/ Account Receivable Assistant, QUINKO-TEK International (Permanent) 2009-2012
● Buyer/ Purchaser of Aluminum and glass cabinet doors; Account Manager
● Handled export and import logistics for North America shipments; purchaser of handles with suppliers
● Replacing the receptionist during her breaks and holidays
● Assistant to the Credit Manager
● Assistant to the Accounts Receivables Department
Administrative/Facility Assistant, EPICOR (formerly NSB) (1 year Maternity Contract) 2007 – 2008
Reporting to the Manager of IT Infrastructure and Facilities
● Updated the office floor plan including seating locations (using Auto Sketch) and name plates at cubicle entries
● Updated the online locator in ‘Connections
● Back up receptionist on a daily basis when needed
● Worked with maintenance and IT department to set up employee work stations
● Updated mailing folders
● Planned and coordinated employee relocation within the building
● Provided telecommunications administrative support by working with cellular companies (US and Canada) to add / remove roaming
plans and other features as needed
● Ordered hardware and accessories completing new activations and cancellations of cell phones and Blackberries
● Resolved billing or service issues
● Reviewed monthly telecommunication and facilities charges
● Validated changes to invoice trends and coded to appropriate accounting unit
● Monitored and ensured that department stays on budget
● Notified supervisor of budget issues
● Completed other assigned tasks to assist with planning and maintenance of department budget
● Issued employee laptops, cell phones, international travel kits, and calling cards
● Maintained database of loaned equipment and provided support
● Produced monthly usage reports for cell phones and Blackberries
● Maintained corporate contracts with suppliers and contractors
● Maintained emergency evacuation plan and business continuity plan
● Purchased and distributed office supplies including price negotiation
● Replaced the Office Products Administrator (including task of distribution of travel cash) as required
● Replaced the Switchboard Operator as required
● Acted as backup for the Live Meeting Specialist
● Distributed internal mail and set up couriers for UPS, FedEx
Receptionist / Secretary, Public Relation, STEWART HALL CULTURAL CENTRE (Permanent) 1997 – 2006
● Greeted visitors and provided the schedule for upcoming events and programs
● Directed visitors to different activities
● Provided detailed information and responded to inquiries regarding regularly planned and special events as well as other
general inquiries
● Assisted and participated in activities and events
● Assisted in set up and break down of stage as required
● Introduced events to large audiences
References available upon request
Contact this candidate