Customer Service Sales
Resume:
MILTON CLARK
***** **** *** * #****, Federal Way, WA 98003 H: 206-***-**** C:
***********@*****.***
Summary
Versatile leader trained in management who thrives in dynamic, challenging
and fast-paced professional environments. Assertive and enthusiastic, with
extensive knowledge of customer service and an unsurpassed worth ethic.
Highlights
Strategic planning
Client relationships
Process improvement strategies
Relationship building
Inventory control
Team building
Staff retention
Personable
Cost reduction and containment
Flexible
Productivity improvement specialist
Dedicated
Troubleshooting and problem solving
Accomplishments
Created critical KPIs to track and improve on-time delivery, customer
issues and safety statistics.
Boosted customer satisfaction ratings to 96.1% in under 12 months.
Top store in the district for IPT(Items Per Transaction)
Top store in the district for used sales
Top store in the district overall
Manager of the year
Experience
Site/Project Manager - 2012-2014
ABM Industries (Amazon Fresh-Bellevue, WA) - Seattle, WA
Tasked with the overall direction, coordination, implementation, control,
production and completion of specific projects ensuring consistency with
company strategy, commitments and goals.
Lead the planning and implementation of projects, facilitate the definition
of project scope, goals and deliverables.
Define project tasks and resources requirements, develop full scale project
plans, assemble and coordinate, manage project budget and resource
allocation.
Tasked with the staffing, training, coaching, 5S training & standards, OSHA
Regulations and safety training of the employees.
Manage supply, chemical ordering & installing, MSDS training &
specifications, PPE training & standards, the overall inventory control of
office supplies, chemicals & equipment & the maintenance & the scheduling
of maintenance of the equipment.
Store Manager - 2011-2012
Family Christian Stores - Kirkland, WA
Achieve financial performance initiatives as directed by store operations.
Direct supervision of partners, hiring/firing of all partners, assist
partners in goal setting and skill development, conduct performance reviews
and make recommendations for promotions, when applicable.
Lead the store sales team in sales and services, ensuring guest
satisfaction, achievement of sales and profitability.
Lead by example through training and execution.
Manage inventory, control shrink and the overall Profit & Loss of the
store.
Ensure partners comply with all company policies and procedures, company
daily operations and perform other duties as needed or requested.
Manager - 2010-2010
Ambassador College Bookstores - Seattle, WA
Merchandising plan design to penetrate and grow targeted college student
market. Communicate with students, school management and Ambassador
Headquarters to coordinate overall effort in accordance with corporate
goals.
Play integral role in product activities. Manage and prepare labor duties
were define strategy for and develop, execute, and manage comprehensive
sales and budget from month to month.
Create plans to make the process of book buying easier for students. Work
with school management on an ongoing basis to enhance areas of the book
buying and issuing process.
Cut back labor costs by creating a more streamline training and sales
tracking. Shipping and receiving of books and other book store related
materials.
Keep consistent track of inventory and minimize inventory.
Provide exceptional customer service to the students and school personnel.
Store Manager - 2006-2010
Gamestop - Kent, WA
Achieve financial performance initiatives as directed by store operations.
Direct supervision of partners, hiring/firing of all partners, assist
partners in goal setting and skill development, conduct performance reviews
and make recommendations for promotions, when applicable.
Lead the store sales team in sales and services, ensuring guest
satisfaction, achievement of sales and profitability.
Lead by example through training and execution.
Manage inventory, control shrink and the overall Profit & Loss of the
store.
Ensure partners comply with all company policies and procedures, company
daily operations and perform other duties as needed or requested.
Top store in the district 3rd & 4th Qtr.
Top store in the region in customer satisfaction 1st & 2nd Qtr.
Store Manager - 2001-2006
Game Crazy - Auburn, WA
Achieve financial performance initiatives as directed by store operations.
Direct supervision of partners, hiring/firing of all partners, assist
partners in goal setting and skill development,
conduct performance reviews and make recommendations for promotions, when
applicable.
Lead the store sales team in sales and services, ensuring guest
satisfaction, achievement of sales and
profitability.
Lead by example through training and execution.
Manage inventory, control shrink and the overall Profit & Loss of the
store.
Ensure partners comply with all company policies and procedures, company
daily operations and perform
other duties as needed or requested.
Top store in the district 2nd Qtr.
Highest IPT (Items Per Transaction) in the district.
Highest used sales percentage in the district.
Manager of the year.
Education
King Co Food Handler's Permit - 2013
BBP Certification - 2012
US Army - (Veteran)
Telecommunications Certification
Computers and Computer Applications - (120hrs)
High School Diploma
Training
Experienced with OSHA Regulations, MSDS specifications, sanitizing,
chemical testing, 5S, BBP, PPE, cardboard baler, electric and manual pallet
jacks, AS400, Microsoft Outlook, Office and Excel.
Contact this candidate