Customer Service Representative

Mark K. Irwin <> **** Capri Lane <> Richmond, IN *7374

Ph 765-***-****

Objective

To work in a professional position that best utilizes my experiences

and/or educational background. This would include situations where I

can assist families in making a better life based on better decisions.

Education

Cincinnati Christian University <> 2700 Glenway Avenue <> Cincinnati,

OH 45204

MA degree in Pastoral Leadership - May, 2010

Cincinnati Bible College <> 2700 Glenway Avenue <> Cincinnati, OH

45204

BS degree in Biblical studies and Theology - May, 1992

Ohio Valley University <> 1 Campus View Dr. <> Vienna, W.Va. 26105

Attended from 1972-1974

Awards

Whose Who Among America's Colleges and Universities - 1992

Work Experience

October, 2004 - Present Senior Minister at Central Christian Church,

4511 National Rd West Richmond, IN 47374

Duties included Preparing and presenting lessons, sermons, leader

workshops,

Couples' Retreat workshops, counseling, performing weddings

and funeral

Supervising multiple staff, and Designing short-term

programs.

Feb. 1997 - Aug. 2004 Senior Minister at 1st Christian Church,

1501 Pine St. Murphysboro, IL 62966

(Same responsibilities as above)

May 1991 - Feb. 1997 Minister at Cornerstone Christian Church, 10162

Freshley Ave., Alliance, OH 44601

(Same responsibilities as previous two churches)

Jan. 1979 - Jan. 1989 Senior Customer Service Rep. at Hobart

Corporation, 701 S. Ridge Avenue, Troy, OH 45374

Duties included maintaining relations with key customers,

expediting order statuses, training new customer service reps., and

communicating with officials, owners, and key influencers of other

corporations. This position involved interstate travels to attend

national shows or visit customer management of corporations.

Skills and experiences

. Worked as a Senior Customer Service Representative. Position

included handling key national accounts, telephone correspondence,

and training other representatives for the world headquarters of the

Hobart Corporation.

. Worked in international sales with Far East countries and U.S.

government contracts. Position included large dollar quotations for

equipment at on-sight jobs, handling letters of credit for foreign

countries export shipments, and communication with manufacturers and

customers.

. Worked as a house parent for a boy's group home with the Franklin

County Childrens' services in Columbus, Ohio. Responsibilities

included mentoring, disciplining and everyday assistance to boys

with behavior problems.

. Worked as a Summer Recreation Director for the Midwestern Christian

Children's Home in Pleasant Plain, Ohio.

. I am a trained professional in phone etiquette, customer relations,

public speaking, special events design and management. I organized

and led four National Day of Prayer events for the cities of

Alliance, Ohio and Murphysboro, IL. These included media coverage

and obtaining the participation of military and government

officials.

. I was enlisted in the Ohio Army National Guard for 6 years--

Honorably discharged.

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