Customer Service High School

Philip Lafferty

Neenah, WI

***********@*******.*** - 920-***-****

To use my Customer Service, Technical, and Call Center skills for any thriving and successful business I end

up working for.

WORK EXPERIENCE

Facility Logistic Services - Neenah - August 2013 to Present

Receive in machine parts using SAP at the Kimberly-Clark Kimstores Facility as a contractor.

Customer Service/Customer Business Support

Cor-tech Staffing - Appleton, WI - June 2010 to August 2013

for Kimberly-Clark Professional

• Worked remotely for the Home Professional Business division of Kimberly-Clark Professional.

• Handled large accounts by entering orders, and processing EDI orders in the SAP system. Fixed order issues

and performed various Customer Service responsibilities via email or phone.

Customer Service/Order Management/Admin

Stafflogix Staffing - Appleton, WI - April 2009 to December 2009

Assistant for Kimberly-Clark Consumer Div

• Helped fix customer's orders in OASIS and SAP systems and performed various Customer Service

Responsibilities via the email and phone.

Help Desk/Customer Service For Thrivent Financial for Lutherans

Tek Systems Staffing - Appleton, WI - December 2008 to February 2009

IT Help Desk for Field Sales Reps with issues or questions about their computers.

• Specialized in Hardware (printer) calls.

Senior Customer Service Email Responder

Thill Logistics - Neenah, WI - September 2007 to November 2008

Answered customer service emails for various infomercial products.

• Trained new employees on Ecometry, and how to answer emails.

Route Driver

United Mailing Services - Oshkosh, WI - August 2006 to September 2007

Cell Phone Sales/ Photo Lab Associate

Wal-Mart - Neenah, WI - February 2004 to August 2006

Customer Service

Miles Kimball - August 2001 to January 2002

Answered inbound customer service calls for the Miles Kimball and Exposures Catalog Company.

Seasonal Help

Miles Kimball - Oshkosh, WI - 2000 to 2002

part time while attending college)

Miles Kimball - June 2000 to January 2001

with questions or issues.

EDUCATION

Associates in Help Desk and PC Support clusters

Fox Valley Technical College Oshkosh - Oshkosh, WI

2003 to 2006

High School Diploma

Milford High School - Milford, OH

1995 to 1999

ADDITIONAL INFORMATION

Skills

• SAP (Over 4 years)

• Microsoft Office and Outlook

• Interpersonal

• Excellent written and oral communication

. Strong attention to details

• Typing and Data Entry skills

. Forklift Certified

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