Customer Service Office

Location:

United States

Salary:

$12.00

Posted:

August 31, 2014

Contact this candidate

Resume:

LORENA RODRIGUEZ SOTELO

*** **** ****** **. *************@*****.***

Fallbrook CA 92028 cell 760-***-****

OBJECTIVE

Put in practice my communication skills, improve them, and acquire new ones in order to better prepare myself for

a professional career. I will bring a positive and friendly attitude to the work place. Therefore, create a greeting

environment and provide individual services, as well as helpful information, to fit costumers' needs.

PROFESSIONAL DEVELOPMENT

Bachelor of Arts in Mass Media August 2009-May 2014

Minor in Spanish

California State University of San Marcos

RELEVENT COURSEWORK:

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Introduction to Statistics in Psychology Intercultural Communication

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Philosophy Communication Research Methods

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Media Production and Context Studio & Production

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Mass Media and Technology Film Genre

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Media Distribution Theatre

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Media Culture and Technology Acting

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Mass Communication & Society Teacher Education

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Media Effects Immigration & Education

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Intro to US Politics Final Cut Pro

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The News: Print Journalism Social Media

• Oral Communication: Speech

ADDITIONAL EXPERIENCE

Receptionist

Pala Mesa Resort, Fallbrook CA August 2013-

Present

At this resort I handle a variety of tasks. Aside from checking patients in and out of their rooms I’m also in charge

of booking rooms. When booking rooms I am in charge of informing, sending out emails, and collecting payments.

When at the front desk I do similar work for guests who walk in without reservations, nonetheless I have collect

signatures and inform them of any specials or events, of course, aside from directing them to certain areas of our

resort. As a receptionist I also have to communicate with other departments such as housekeeping, the restaurant,

the golf shop, and the grounds people. The front desk is not only a greeting and collecting duty, but we also

function as the main headquarters, since guests call us for anything they need, whether it’s to resolve a problem or

assist them with something; and by communicating with the other departments we can easily help and assist.

Receptionist May 2014-August 2014

Pacific Dental Services, Oceanside CA

At this Dental facility I handled not only checking patients in and out, but I also handled insurance paper work.

Having to prepare referrals to get treatment approved and to verify eligibility and coverage was a challenge that I

quickly overcame. Among these duties already mentioned, I was also responsible for answering phone calls,

scheduling appointments, confirming appointments, explaining treatment to patients, and collecting balances.

Multitasking was a very important and essential key to succeeding in this position. I was glad to learn dental

terminology and procedures.

Intern

Univision, San Diego CA January 2014-May

2014

This news channel has opened up their doors to allow me to get hands on training in producing news. That includes

writing the stories, editing videos, and uploading information to different social media outlets. Not only that but I

have also worked the teleprompter and the control room where we control sound and the images that air.

Nonetheless, making phone calls and sending emails to interview people for the news. Lastly, I get in contact with

other Univision stations to have them send in their news material if our anchors find their stories interesting to

cover in our county.

Teller

Wells Fargo, Fallbrook CA January 2013- August 2013

I am experienced with the operation skills, cash handling, and great costumer service. My position there is one

where I stand to be one of two top sellers/ cross-sellers. I have gained what we call a “Gold” position. My

costumer’s service surveys have all come back with perfect scores. Multitasking and teaching other colleagues are

tasks I do on a regular basis as well. I learn pretty quickly, within 2 weeks I learned all the operations of this bank

and had to teach the newer hires. During my time here I came to realize that this is the type of environment I enjoy

being at, this is what I want to do.

Intern

Clear Channel, San Diego CA June 2012-November 2012

This is San Diego’s well known radio stations such as 93.3, 94.1, 95.7, 105.3, 101, and 1360 AM. There I was able

to handle promotions aspects for the stations where we would do full music and game set-ups to give away prizes. I

also helped out at setting up and decorating for events. Including, I made many phone calls to those who called into

the radio stations and win prizes. Nonetheless, I would work office hours help leads in whatever they needed

whether that was organizing papers, cleaning their office, or running errands. It was here where I was able to set

my foot in the door, network, and find my way into the media industry, where I hope to one day be in.

Teller

Bank of America, San Marcos, CA August 2011-April 2012

Here I gained the skills in selling and interacting with costumers. Customer service, alternative ways of banking,

and account information were always at the tip of my hands. Ran all kinds of transactions: deposits, cashing

checks, cashier checks, cash advances. Nonetheless I also have lobbing skills as far as welcoming and helping

customers with question and guiding them to the right person.

SPECIAL SKILLS

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Fluent in English/Spanish Banking Operations

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Communications/ Public Speaking Social Networks: Facebook, Instagram,

• Twitter, Youtube

Writing/ Journalism

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• problem solver