Customer Service High School

Darcie Kerwin

** *** **.

Fayetteville, New York 13066

Telephone 315-***-****

Cell phone 315-***-****

**********@*******.***

Dear Sir or Madam:

I am interested in applying for the Medical Billing Specialist at KVR

Consultant. I recently completed a Medical Billing and Coding course at

Onondaga County ehCommunity College in December for which I earned a

certificate and I have an Associate's Degree from Herkimer Community

College.

Currently I work at Marriott Springhill Suites. I'm trained in all aspects

of the hotel business especially customer service. I worked at Wegmans for

six years while in high school and college and gained great customer

service experience. Working as an intern at Walt Disney World, I was

trained to provide customer service in accordance with the high standards

that Walt Disney World expects of its' cast members.

I am comfortable dealing with customer issues and concerns and I always

have a positive attitude while interacting with customers and co-workers. I

have excellent communication skills, am able to prioritize and can work

well independently or with others. All of these skills would assist me in

contributing to your organization.

I'd appreciate the opportunity to discuss my qualifications and my desire

to work for your organization.

Sincerely,

Darcie Kerwin

Darcie Kerwin

28 Ely Dr.

Fayetteville, New York 13066

Telephone 315-***-****

Cell phone 315-***-****

**********@*******.***

OBJECTIVE: To pursue a career in the medical feild using my education and

customer service skills.

EDUCATION

Onondaga Community College-Certificate Medical Billing & Coding, Dec 2013

Herkimer Community College, Associates Degree, Travel and Tourism, May 2008

Jamesville Dewitt High School, Regents Diploma, June 2005

EMPLOYMENT EXPERIENCE

Marriott Corporation-Springhill Suites

East Syracuse, NY

May 2010 -present

Breakfast Attendant

. Communicate with vendors and order food items and supplies when needed

. Maintain a courteous, efficient and friendly manner

Front Desk Fill In

. Assist guest with check-in and check out

. Process payments most requires a credit card

. Upon checkout, explain all charges on a guest's bill if necessary

. Resolve guest complaints

. Communicate other departments to have an up-to-date list of clean and

working rooms

.

Weighlock Caf, East Syracuse, NY

October 2009-May-2010

. Serve food, prepare sandwiches, salads, complete purchasing

transactions

Wegmans, Dewitt, NY

July 2003 - May 2010

Cashier

. Receive money/process credit cards, fill out charge forms, prepare gift

cards, and bag groceries as requested by customer

. Provide customer service, product and store information as needed

Walt Disney World, Orlando, FL

August 2008 - January 2009

Merchandising, Internship

. Provided customer service in accordance with the standards set by Walt

Disney World

. Assisted customers by providing information and completing purchase

transactions at the renowned Polynesian Resort

Jefferson-Clinton Hotel, Syracuse, NY

January 2008

60-hour internship

. Gained meaningful hands-on experience in guest services, sales,

housekeeping, food and beverage, banquet and meetings set up

VOLUNTEER EXPERIENCE

. James Square Nursing Home - Recreational Aide - Interacted with residents

and assisted them back to their rooms

. Holy Cross - Sorted and bag groceries for the local food pantry on

Sundays. Also prepared sandwiches every Wednesday evening during the

summer

ACADEMIC HONORS

Deans List Herkimer Community College-Fall 2007

Honor Roll Jamesville Dewitt High School

Wegmans Scholarship 2 years

Petrowitz Scholarship for academic achievement / High School

Contact this candidate