Customer Service Assistant

**** ****** ***** ****, ******** Springs, CO ***** •719-***-**** •acfoy1@r.postjobfree.com

Junghyun Lim

Profile

• Positive thinker and problem-solver who is able to work independently and on a team

• Opportunity seeker who is looking to have new experiences

• Known for adapting well to new cultures with flexibility

Summary of Skills

• Excellent organization

• Communication and human relations skills

• Bilingual in Korean and English and beginner in Chinese with continuous learning

• Proficient in MS Word and PowerPoint / Intermediate in MS Excel / High willingness to learn other computer skills

Education

University of Colorado Colorado Springs (UCCS) December 2013

Master of Arts in Communication; GPA: 3.51

• Conducted independent research, “Communication Barriers that Asian Women Face in U.S. Organizations”

Pusan University of Foreign Studies (PUFS) August 2010

Bachelor of Arts in English & Bachelor of Arts in Chinese; GPA: 3.7

• Won first place in an English Presentation competition at Pusan University of Foreign Studies

• Received a scholarship for one of the highest scores in TOEIC (Test of English for International Communication)

Experience

Business Management, AJ Inc. May 2012-Current

• Help build up family’s two restaurant business

• Learn business management, inventory, and mainly customer service

• Help communication between staff such as language barriers or work-related matter

Graduate Research Assistant, UCCS October-December 2013

• Studied four different code books of interviewees’ responses

• Coded hundreds of positive, negative, confronting, and barriers responses from the interviews using NVIVO

• Had opportunity to learn positive and negative aspects of a leadership role

The 3rd OECD World Forum, Busan, Korea 10/26/09-10/30/09

General Assistant

• Helped organize and distribute kits to participants and guided them to the conference hall

• Placed in any duty as needed such as an urgent situation that needed an interpreter

The 13th English Camp at Pusan University of Foreign Studies, Pusan, Korea 12/30/08-

1/17/09

Teacher Assistant

• Was in charge of 15 students including elementary and middle school levels

• Watched their safety from the time they woke up until they went to sleep

• Led students to class and helped their homework if they needed

• Communicated constantly with the teacher in charge to prepare school supplies

• Maintained communications with the teacher for students’ performance

Korea Trade-Investment Promotion Agency (KOTRA), Busan, Korea 10/14/08

Interpreter for a Buyer at Environment & Energy Tech 2008(ENTECH 2008)

• Helped the buyer communicate with sellers of various products

• Helped him gain and understand the information about the products that he needed

E-Pro (Korean-English Interpretation Club) at Pusan University of Foreign Studies, Busan, Korea 2007-2008

Group Leader

• Prepared different topics to study about and led discussion on topics every week

• Assigned tasks to the group every week

• Arranged study room for weekly meeting

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