Customer Service Sales
Resume:
RICHARD D TIPPETTS
MILLCREEK, UT 84107-1986
Home Phone: 801-***-****
*********@*******.***
Employment
C3 connections Salt Lake City, UT
customer service/ claims
I take inbound calls for humana insurance helping customer with there benefits going over bills I
also do claims as well I also call other providers ti help customers who have charges on there
account I handle each call with respect to there needs
Xerox/ACS salt lake city, UT
9/2012 - 11/2012
customer service
Inbound Calls
Assisted customers with their bill
Technical support, set up new accounts and transfer to the right departments if necessary
Dollar Financial Group west valley city, UT
7/2012 - 9/2012
collections
Outbound calls
Assisted customers with their pay days loans
Negotiate payment arrangements within certain guidelines given
Comcast sandy, UT
3/2011 - 3/2012
collections
Inbound/Outbound calls to customers to assist them with their current and past due amounts
Negotiate payment arrangements within a 7 day time frame
Transferred customers to different departments such as sales, retention and tech support if
needed
Teleperformance USA west valley valle, UT
9/2010 - 3/2011
Customer Service & Telesales Representat
Outbound Sales for AT&T
Called our customers to save them money and try to upgrade them into a better package
Assisted customers with reducing their bill to fit their needs
DGS salt lake city, UT
3/2010 - 9/2010
cabin cleaner
Team leader
Instruct my co-workers to make sure the planes were spotless and clean
Discover Financial Services west valley city, UT
9/2009 - 12/2009
student loans
Answered incoming calls
Assisted students and parents who checked the status of their loans
Convergys murry, UT
6/2006 - 11/2008
customer service
Answering all incoming calls wit professional and respect bearing in mind that presentations
displayed in
direct reflections of the company
TeleperformanceUSA West Valley City, UT
7/2005 - 6/2006
customer service & telesales representat
Answering all incoming calls wit professional and respect bearing in mind that presentations
displayed in direct reflections of the company.
Excellent listening skills and team player. Responsible,
organized and dependable representative Ensure all clients guidelines and expectations are
completed. Excellent customer service
safelite auto glass West Valley city, UT
5/2004 - 8/2004
warehouse
went and pulled windsheilds clean then gopt them ready to ship
cleaned up after work put all scraps in garbage
zcmi West Valley City, UT
6/2003 - 7/2003
inventory
counting stock
Education
High School Diploma
Granger High West Valley City, UT
Graduated: 6/2001
High School Diploma
Skills / Equipment
Attention to Detail Forklift Sales
Basic Math Internet Navigation Teamwork
Computer Literate Medical Terminology Telemarketing
Critical Thinking Microsoft Word Time Management
Customer Service Organization Warehouse / Production
Email Print Shop Windows
EXCEL Problem Solving
Contact this candidate