Customer Service Sales

Trevon W. Freeman

**** ******* **** ***** ********, MD 20607 202-***-**** ******.*.*******@*****.***

Objective

Gain additional experience to enhance my skills and knowledge in the pursuit of becoming a IT professional /

customer service representative.

Profile

I am a motivated, professional with 3 years of college education and a successful 10 year track record of progressive

customer service experience. I am diplomatic and tactful with professionals and non professionals at all levels.

Accustomed to handling sensitive, confidential records. And have a demonstrated history of quality customer service

and professionalism.

Skills Summary

1. Report Preparation 4. Computer Savvy 7. Attention to detail

2. Written Correspondence 5. Customer Service 8. Problem Solving Skills

3. General Office Skills 6. Critical Thinking 9. Front Office Operations

/Decision Making

Skills

Employment History

DC CENTRAL KITCHEN – WASHINGTON DC

Sales Representative 10/2013 – Present

Coordinate daily with the Director, & Outreach Coordinator.

Ensure orders are complete, inventory is taken, and invoices/sales are correct.

Interact daily with store owners, customers and potentially other community members developing and maintaining

one on one business relationships with individual retailers to enhance and drive sales.

Take daily inventory before and after deliveries

Manage between 30 and 50 accounts on a weekly basis in the DC area; • Maintain displays at the stores, which

includes

rotating products, maintaining freshness of items, clean displays and updating product information;

Set up merchandise and sales promotion displays or issues sales promotion materials to customers;

Operate computerized inventory and invoicing system;

Issues or obtains customer signature on receipt for pickup or delivery;

Complete route sheets with times, mileage, and driver identification information; • Complete a daily vehicle

inspection

form.

Reconcile daily sales via credit card or check; collect money from store associates

COMMUNITY FAMILY LIFE SERVICES MILESTON PLACE

Help Desk/ Health Care Representative(PT) 8/2011 Present

Responsible for providing technical assistance and support related to computer systems, & abiding to all HIPAA

&

Federal regulations. While multitasking, responding to queries, & entering data. Provides professional service and

a

Trevon W. Freeman

high level of customer satisfaction, handling numerous difficult and/or unusual situations.

Provide technical assistance and support for incoming queries and issues related to computer systems.

Follows up with the Director to ensure proper customer service is being delivered.

Maintains data entry requirements by following data program techniques and procedures.

Follow up with customers to ensure issue has been resolved.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem solving process.

Check daily performance of computer systems, and clean up computers if necessary.

Install computer peripherals for users.

OFFICE OF THE STATE SUPERINTENDENT OF EDUCATION (OSSE)

DIVISION OF STUDENT TRANSPORTATION SERVICES

Assistant Terminal Manager 11/2010 7/2011

Sets and monitors productivity, service, and safety targets for each route and driver.

Monitors drivers and bus attendant’s time and attendance, process leave slips and minimize overtime.

Approves time sheets and completed route sheets for pay calculations. Maintains and reviews logs for DOT

hours worked and other required records

Prepare nightly overtime reports to be submitted to the Chief of Bus Operations and the Director of Student

Transportation Services.

Liaison with Teamsters and AFSCME union employees in coordination with 5 collective bargaining agreements.

Responsible to ensuring that all staff is in compliance with the OSSE uniform policy.

Documents problem fixes and provides instructions to dispatch/service should problems recur.

Assists in investigation of accidents, injuries or property damage claims

Reviews weekly demand / volume for routes, determines potential gains from re routing, and recommends re

routes to the routing and scheduling

Make sure buses are washed, fuels are checked, and report any mechanical issues to Fleet Operations division.

Light maintenance duties throughout the terminal along with ensuring that the terminal grounds are plowed, and

buses are cleaned during inclement weather.

Ensures that drivers comply with physicals, drug or alcohol tests, and training required by the D.C. Department

of Human Resources

CANADA DRY

Sales Representative 5/2008 – 11/2010

Present and sold company products and services to current and potential cliens. Prepare action plans and schedules

to identify specific targets to project the number of contacts to be made.

Follow up on new leads and referrals resulting from field activity.

Identify and contact sales prospects and other accounts as assigned.

Develop and maintain sales materials and current product knowledge.

Establish and maintain current client and potential client relationships.

Prepare paperwork to activate and maintain contract services.

Manage account services through quality checks and other follow ups.

Identify and resolve client concerns.

Prepare a variety of status reports, including activity, closings, follow up, and adherence goals.

Communicate new product and service opportunities, special developments, information, or feedback gathered

1106 Horizon View Place Accokeek, MD 20607 301-***-**** ******.*.*******@*****.***

Page 2

Trevon W. Freeman

through field activity to appropriate company staff.

Develop and implement special sales promotions to reduce stock.

RED BULL (LIFT OFF DISTRIBUTION, LLC)

Account Manager 5/2004 – 7/2008

Managed designated routes by servicing new and existing accounts. Increased sales/brand loyalty by effectively

communicating product benefits and features.

Received and verified invoices and requisitions for goods and services.

Maximized in store product placement, communication with consumers by placing shelf pricing for all Red Bull

products and executing promotional programs.

Education

Prince George’s Community College, Largo MD August 2013 – Presently Enrolled

Major: Information Technology

Morgan State University Baltimore, MD

January 2001 – August 2003

Major: Telecommunications

Relevant Coursework

Expository Writing, Introduction to Speech Communications, Statistics, Technical Physics for Engineering,

Introduction to Information Technology, System Analysis and Project Management, Logic & Design, Media Ethics,

Client Relations Management, Business Communication, Professional Presentations, Applied Organizational

Research, Organizational Ethics, Interpersonal Skills for Virtual Teams, Advanced Business Writing.

1106 Horizon View Place Accokeek, MD 20607 301-***-**** ******.*.*******@*****.***

Page 3

Contact this candidate