Customer Service Human Resources

DEBRA DONALD

**** – *** St Edmonton T*H *K*

780-***-****

Summary of Qualifications

Experience

****-******* ******** ***** **** Co-creator and acting manager

Assisted in the creation and development of company. Participated in general renovations of rental space. Organized grand opening events.

Ensure daily café operations, policy and procedures are adhered to. Organize and prioritize daily, weekly and monthly tasks. Supervise staff, serving

customers, scheduling and instructing staff on weekly food prep tasks, assisting with food prep. Placing and receiving orders and maintaining rapport

with vendors. Handling petty cash and POS system. Communicating with artists to schedule art displays. Interviewing, hiring, training and handling

staff issues. Utilizing Word, Excel, and Gmail to create reports, schedules and emails.

2005-2010 Strokes of Genius Owner/operator painting company

Set up and operated painting company, communicated with customers, wrote quotes, submitted invoices, handled collections, painted, and supervised

co-worker.

1995-2014 Home Domestic Engineer

Created and ran household, raised and organized two children, kept records and maintained bank accounts, paid bills, volunteered at schools and

at extracurricular sports activities and participated in fundraising, established rapport and communicated with pertinent individuals at banks, utility

companies and oversaw house improvements and assisted in 6 months reconstructive renovations.

1990-95 Met Trust Administrative Assistant in Accounting, Mortgage, Law and Human Resources Depts.

Created company correspondence for department Vice Presidents including computer work, answered phones. Communicated with department and

inter company employees. Scheduled travel arrangements. Compiled and submitted VP expense reports. Responsible for retyping and editing policy

and procedures manual for Accounting and Human Resources depts. Supported front office staff with reception duties.

1988-89 Westin Hotel Front Office Associate/Customer Service Rep.

Responsible for keeping accurate guest records at registration, duration and completion of stay; posting charges to accounts and handling payments.

Answered customer’s inquiries and handling guest complaints.

Education

1984-86 NAIT Marketing Management Program

1980-83 Strathcona High School

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