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Project/Product Manager

Greensboro, NC
September 19, 2014

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P.O. Box 83540 ( Conyers, GA 30013 ( 336-***-****


Summary Profile:

An ambitious, energetic individual with strong presentation and

interpersonal skills, with a charismatic flair for the Product/Project

Management industry; a proven ability to work in fast paced, high pressure

environments with diverse cross-functional teams and/or independently with

effective leadership to deliver timely results within budget constraints

over several years with documented success. Demonstrated work experience to

prioritize workload with exceptional project and time management skills,

across multiple functions to either administer effective trainings and/or

deliver product solutions through strategic initiative development; to

surpass customer, departmental and company goals/expectations.

Education: North Carolina Agricultural & Technical State University,

Greensboro, NC

Master of Science

Major: Business Administration/Management w/concentration

Information Systems

Graduation Date: May 2005

North Carolina Agricultural & Technical State University,

Greensboro, NC

Bachelor of Science

Major: Electronics/Electrical & Computer


Graduation Date: December 2000


Baxter Healthcare International; Bioscience, Covington, Georgia

August 2014 - Present Project Manager, Operations

. Work closely with Directors to identify operational opportunities and


. Interact with management and other business representatives to get an

understanding of the needs of the business and determine possible

solutions to problems.

. Focus and drive key integration points between business units and

functional departments and develop mechanisms to enhance communication

and visibility around key initiatives.

. Lead and influence cross-functional teams throughout the organization

to design, develop and implement new processes.

. Operate as a business liaison and thought-partner on a variety of

strategic initiatives and special projects, working with key

constituents across the organization.

. Advise project teams on operational issues to ensure efficiency and

effectiveness and to optimize the use of available resources.

Baxter Healthcare International; Bioscience, Covington, Georgia

May 2013 - August 2014 (continuing to support) Capital Project Manager

. Successfully managed a 65 MM project to all project milestone

requirements and delivering per agreed upon specifications while

balancing cost, resources, and time commitments (scope, cost, and


. Responsible for ensuring all roles and responsibilities are clear

across internal and external organizations to achieve desired results.

Lead cross-functional team meetings to ensure clear actions are

documented and committed enabling timeline achievement. Ensuring

collaboration and respect are maintained in all experiences while

constructively providing appropriate guidance and feedback.

. Led customer forecast and demand planning efforts with internal and

external customers to ensure minimum production schedule impact and

proactively identify potential demand increases that can be planned

into the schedule maximizing revenue and profit opportunities while

minimizing customer disruptions across the system.

. Established expectations with all stakeholders and customers through

clearly documented processes, joint services agreements, and action

items. Ensure understanding through direct and active communication


. Liaison for customers, ensuring customer is communicating with

appropriate personnel at the correct levels of the organization.

. Maintained direct involvement and manage requests/changes to projects

with operations, finance, purchasing, quality, IT, regulatory and with

external stakeholders.



P.O. Box 83540 ( Conyers, GA 30013 ( 336-***-****


Volvo Group North America/Volvo 3P, Greensboro, North Carolina

September 2008 - May 2013 Product/Project Manager

. Successfully implemented global and continental product

strategies/plans, and decisions that will deliver competitive, brand

distinct and profitable products to the company for all product


. Responsible for developing a clear in-depth analysis of customer needs

in key market segment (i.e. customer contact, industry conferences,

trade/truck shows, etc.) and facilitation/participation in Market

Research activities; product clinics, customer surveys, and competitor

comparisons, etc.

. Prepared and presented project deliverables and status to senior board

members in decision foras.

. Developed, anchored, and implemented the mesh of the "Customer needs"

with the "product/commercial strategy" to improve the profitability of

the organization.

. Led project initiatives as a corporate cross-functional project

liaison between sales, marketing, legal, manufacturing, aftermarket,

product development, purchase, IT, industry, and component suppliers.

. Led and successfully launched strategic projects that impacted annual

budget with project deliverable at 20% cost and 30% savings (e.g.

project feasibility study, business case analysis, project/product

strategy, etc.).

. Provided a measurable impact on annual budget with project


. Responsible for making decisions regarding the appropriate risk when

there is substantial program impact. And anticipated potential

conflict situations for proactive solutions to result in win-win


. Identified opportunities for continuous improvement activities and

ensure internal partners take ownership to maximize and drive business


Volvo Truck North America/MACK Trucks, Inc., Greensboro, North Carolina

August 2004 - September 2008 District Service Manager (DSM)/Field

Service Engineer (FSE)

Assigned area: Central Region/Midwest; Missouri (MO), Illinois (IL),

Kentucky (KY)

. Authored/administered technical/engineering procedural instruction

thru trainings, developed business planning strategies and performance

improvements/incentives plan to the dealership personnel (e.g.

Service/Part Managers, Dealer Principals, customers, vendor/suppliers)

. Fostered constant interaction with internal and external customers to

provide consistent, service quality; resolving customer

complaints/conflicts, identifying product quality issues, developing

marketing solutions, engineering solutions; and reporting documented

trends of product integrity, safety, etc. to upper management,

manufacturing and engineering staffs.

. Led field service technical/business initiatives as the corporate

liaison to manage all customer and dealer complaints, tracked and

monitor monthly Goodwill allocation budget, provided field warranty

claims analysis in my assigned area of responsibility (provided

regional backup-support regionally, when necessary).

. Successfully managed customer and dealer complaints, either

technically, with warranty analysis, resolving parts availability

issues, continually sales negotiation, and/or effectively mediating

customer/dealer/corporate conflict improving the customer satisfaction

level within my district by 30%.

. Responsible for managing the service operations with assigned business

partners and key engineering personnel, providing trainings,

implementation of business planning, establishing performance

improvement for overall compliance with corporate policies.

Peek Traffic, Inc., Greensboro, North Carolina

July 2003 - July 2004 Field Service Engineer

Contract Position

. Preformed preventative maintenance/diagnosis of software/hardware

(electronic/electrical) components analysis for the Guardian and

Sensys camera traffic controller system; through testing, calibration,

quality enhancements and design modifications to increase

effectiveness of the Guardian and Sensys camera traffic controller


. Led site study analysis, and created test cases which determined new

site locations.

. Developed/implemented an informational tracking analysis tool to

remotely generate daily diagnostic system updates.

. Led as a system technical adviser for our legal, back business office

staff and senior management; to translate the traffic controller's

system intent to violators.

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