Customer Service Administrative Assistant

Anna Lytton Cell: 813-***-****

Gilbert, Arizona Email:

********@*****.***

Objective:

Bi-lingual professional with multiple transferrable skills in my 20+ years

of work history, seeking to leverage my previous professional experience to

secure employment, within an organization that can benefit from my

qualifications, unparalleled work ethic and dynamic personality. I possess

strong interpersonal and customer service skills, I am hardworking,

conscientious, and a reliable individual.

Summary of Qualifications:

Proficient in Microsoft Suite (Word, Excel, Power Point, Outlook)

Financial - Accounting, Auditor, Purchasing

Workplace Operations - Facilities, Operation and Security

Retail - Customer Service/Merchandising/ Marketing /Advertising

Disney Institute Leadership Training

Professional Experience:

Manpower- 2013-

2014

Administrative Assistant- Schindler Elevator

. Provided high-level administrative support by conducting research,

preparing statistical reports.

. Managed the receptionist area, including greeting visitors and

responding to telephone and in-person

requests for information.

. Maintained an organized office by assuring the process of customer

service, emailing, faxing, filing,

scanning, copying, data entry, daily invoicing, processing credit

cards and accounts payable.

. Processed weekly payroll, reconciled staff credit cards and audit

expenses.

ManpowerGroup

Accounts Receivable Specialist

. Research, code and key daily cash receipts for lockbox checks and

Electronic Funds Transfer deposits.

. Make copies of overpayments, duplicate payments, short payments or

other discrepancies on checks or Electronic Funds Transfers and

deliver to appropriate collector.

. Validate and key Cash Receipts Adjustments within current week of

receipt.

Experis

Field Support/Corporate Office- Receptionist

. Answer incoming calls and direct to appropriate departments.

. Handled a variety of operational task such as consultant per diem

payments, process invoices and assist with billing issues.

. Ordered and maintained office supplies and break room supplies.

Arbitration Forums, Inc.

2009 - 2012

Administrative Assistant/ Corporate Office - Front Desk

. Greet vendors, guest and staff in a professional, positive and

friendly manner.

. Answer phones and direct calls to appropriate department demonstrating

high level of customer service.

. Monitors and maintain security database for door badge system and

photo ID badge system.

. Process Purchase Requisitions Authorization input into Empower,

receive inventory in order to process invoices for payment.

. Places service calls for maintenance and facilities needs as requested

by staff.

. Managed training material inventory and send out materials to trainers

as requested. Process Arbitrators Certificates via e-mail.

. Assist HR as needed in various projects ( Maintain confidentiality)

PricewaterhouseCoopers

2000 - 2009

IT Marketing Support

. Provided marketing and licensing support via phone, email and database

administration for ADC, Comperio, and CFO direct Network.

. Provide accurate policies, procedures, licensing and pricing

information to internal and external clients. Support both internal

and external clients.

. Fulfills trial/licensing requests for Assurance software products and

responds to inquiries for Assurance products information, including

website requests.

. Support tickets routed to team via the Solution Center 1st level

support for assistance with registrations, access and other licensing

issues.

Administrator Finance Processing/ Process Management

. Conducts audit of partner/staff expense accounts; identifies expense

non-compliances elements following PwC policies/procedures and IRS

regulations.

. Detects audit concerns or irregularity that may lead to fraud.

. Researches and resolves American Express buffer or out-of- pocket

expense inquiries and communicates account findings Process and

monitors American Express and out-of-pocket expense disallowances.

. Collaborates with co-workers to reach audit goals each cycle (e.g.

openings and checking trip reports, completing regulatory audits)

. Propose social and educational general membership meetings, fund

raiding events, and upon board approval facilitates the formation of

the event for the year. Create the committee, developing a budget

while teaming with the treasurer. Generate project timelines to ensure

milestone timelines are met prior to event kick-off.

Receptionist /Facilities Coordinator

. Provided administrative support to the Director of Infrastructure.

. Maintained excellent tenant/landlord relationships to ensure a clean,

safe and functional work environment for all employees and visitors.

. Monitored conference and classrooms to ensure proper set-up and

equipment needs were met.

Party Land Franchise

1994 - 1999

Sole Proprietor

. Managed daily operation of successful retail party goods.

. Managed purchasing inventory and all aspects of customer relations and

supplier relations.

. Managed and executed all accounting needs, including payroll, accounts

payable and accounts receivables.

. Developed and managed all marketing needs for advertising and sale

promotions.

Unilever

1977 - 1994

Cost Control Assistant /Broadcast Coordinator Assistant

. Coordinated Network TV commercial trafficking, for national,

sectional, regional and syndicated units issued through computer

applications.

. Provided yearly cost projections for talent residuals, tapes and

integration to marketing and agency account management groups.

. Authorized appropriate payments to talent appearing in TV and radio

commercials through talent firms.

. Responsible for tape distribution and securing videotape instructions

within deadlines.

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