Bilingual Customer Service Representative
Resume:
Sarita Montiel
Houston,Texas 77065
**********@*****.***
Objective
I will contribute to a company’s profitability through effective coordination of
human resources and materials. I have over ten years of customer service
experience.
Background Summary
Account Receivable Electronic Payment Research
Activate/Cancel Accounts Inventory Management
Bank Verification Literate in English/Spanish
Computer Literate Merchant Payment Research
Internet savvy Organize Company Meetings
Microsoft office word Presented Spanish Trainings
Ten Key Reporting Negative Data
Typing 40-45 wpm Research Invoices
Data Processing Train on POS Terminals
Professional Accomplishments
Accomplishments for my Customer Service experience has been learning and
putting all my effort in everything that I do, from beginning to end.
Accomplishments for the Merchant Services Department started as a trainer and
within a year I was able to move to a higher position, handling all kinds of calls
from training, billing, cancellation and reactivating accounts, reporting all
negative data, reporting paid at store payments and documenting in customer
and merchant account files.
With my previous employment I had numerous office duties such as marketing,
inventory of marketing supplies, presenting Spanish trainings, from a corporate
level.
Employment Experience
Self employed since 2011- Present –Business owner of Auto Paint & Body Shop
and Housekeeping Services
PreCash Inc. 1800 West Loop South Ste#1400 Houston,Texas 77027 (713)499-
1200
Bilingual Customer Service Representative, received inbound calls and assist
customer with account information, outbound calls when necessary verified
account balance, activate/cancel account, provide credit card status, customers
account data, report all fraudulent activity to Risk Department, credit/chargeback
account when needed, customer and merchant with processing loads for prepaid
cards, assist customer with general questions such as billing, temporary credits,
chargeback, reporting lost/stolen card, processing preauthorization payments and
transferring funds from close accounts.
PreCash Merchant Services Department assist merchants with direct/indirect
payment verify money loads, billing, email, fax, proper documents for training,
marketing and setting up new locations, assist merchant in general with product
and billing activity. Worked from 11/23/2005- 09/2010
First Data TeleChek 5251 Westheimer Rd Houston,Texas 77056
Merchant Service Department- Bilingual Merchant Associate 713-***-****
Responsible for handling merchant accounts in general billing, paid at store
payments, activation, cancellation, retention of accounts, verify warranty checks,
submit bank change forms, electronic payment research, receive inbound calls,
outbound calls when training merchants on POS terminals, program merchant
terminals with numerous programs.
07/23/2001 thru 10/31/2005
AmeriPlan Dental USA 2835 South Gesner Rd #110 Houston,Texas 77063
Regional Administrator for the Houston area, Responsible for inventory and Bank
deposits for office. Evaluate prices for supplies, including sales and distribution of
promotional materials. Promote workshop trainings. Presented Spanish training.
05/1995 thru 10/2000
Educational Background
Marque Learning Center High School Diploma 2011
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