Sarita Montiel

**** ***** ** #****

Houston,Texas 77065

832-***-****

acfou3@r.postjobfree.com

Objective

I will contribute to a company’s profitability through effective coordination of

human resources and materials. I have over ten years of customer service

experience.

Background Summary

Account Receivable Electronic Payment Research

Activate/Cancel Accounts Inventory Management

Bank Verification Literate in English/Spanish

Computer Literate Merchant Payment Research

Internet savvy Organize Company Meetings

Microsoft office word Presented Spanish Trainings

Ten Key Reporting Negative Data

Typing 40-45 wpm Research Invoices

Data Processing Train on POS Terminals

Professional Accomplishments

Accomplishments for my Customer Service experience has been learning and

putting all my effort in everything that I do, from beginning to end.

Accomplishments for the Merchant Services Department started as a trainer and

within a year I was able to move to a higher position, handling all kinds of calls

from training, billing, cancellation and reactivating accounts, reporting all

negative data, reporting paid at store payments and documenting in customer

and merchant account files.

With my previous employment I had numerous office duties such as marketing,

inventory of marketing supplies, presenting Spanish trainings, from a corporate

level.

Employment Experience

Self employed since 2011- Present –Business owner of Auto Paint & Body Shop

and Housekeeping Services

PreCash Inc. 1800 West Loop South Ste#1400 Houston,Texas 77027 (713)499-

1200

Bilingual Customer Service Representative, received inbound calls and assist

customer with account information, outbound calls when necessary verified

account balance, activate/cancel account, provide credit card status, customers

account data, report all fraudulent activity to Risk Department, credit/chargeback

account when needed, customer and merchant with processing loads for prepaid

cards, assist customer with general questions such as billing, temporary credits,

chargeback, reporting lost/stolen card, processing preauthorization payments and

transferring funds from close accounts.

PreCash Merchant Services Department assist merchants with direct/indirect

payment verify money loads, billing, email, fax, proper documents for training,

marketing and setting up new locations, assist merchant in general with product

and billing activity. Worked from 11/23/2005- 09/2010

First Data TeleChek 5251 Westheimer Rd Houston,Texas 77056

Merchant Service Department- Bilingual Merchant Associate 713-***-****

Responsible for handling merchant accounts in general billing, paid at store

payments, activation, cancellation, retention of accounts, verify warranty checks,

submit bank change forms, electronic payment research, receive inbound calls,

outbound calls when training merchants on POS terminals, program merchant

terminals with numerous programs.

07/23/2001 thru 10/31/2005

AmeriPlan Dental USA 2835 South Gesner Rd #110 Houston,Texas 77063

Regional Administrator for the Houston area, Responsible for inventory and Bank

deposits for office. Evaluate prices for supplies, including sales and distribution of

promotional materials. Promote workshop trainings. Presented Spanish training.

05/1995 thru 10/2000

Educational Background

Marque Learning Center High School Diploma 2011

Contact this candidate