Customer Service Human Resources
Resume:
Shikina T. Owens
**** ******* ***** **. *** *** * Atlanta, Georgia 30311 * Phone: 678-755-
0660
*Email: ************@*****.****
Results oriented, highly motivated professional with excellent time
management skills and over ten years of
experience in contract administration, and customer service. Energetic and
goal oriented person with a passion for
helping people.
Summary of Qualifications
Administration/Human Resources
o Assist with the maintenance of personnel records including
attendance and benefit information.
o Assist with hiring, orientation, and termination of employees and
processing of payroll and Human Resources change forms.
o Accounts Payables/Accounts Receivables
o Compose correspondence and reports for Vice President of
Administration.
o Order and maintain inventory of office supplies, maintain and
operate office equipment
o Perform administrative task associated with Vice President of
Administration/Human Resources
o Receive and assist visitors and received telephone calls.
o Benefit Administration, Coordinate Meetings, Project Management
o Bookkeeping for Housing department
o Ensure the building maintenance is completed
o Assist finance department when needed
o Process consultant invoices and manage payments according to
contract
Contract Administrative/Receptionist
o Filing and data archiving, Data Entry
o General Accounting and bookkeeping
o Created and processed contracts from winning bidders, ensured
required documents were received
o Windows: XP, NT, Vista, and 7
o Microsoft Office: Access, Excel, Outlook, PowerPoint, Word
o Lotus Notes, MAS90, QuickBooks, Easy Track, PeopleSoft, type 50 wpm,
10-key by touch, and operate office equipment
o Handle incoming telephone calls in coordination with other clerical
staff using Multi-line phone
o Assist visitors and participants with appointments and direction to
services and scheduled meetings
o Handle daily incoming and out-going mail
o Perform other duties as required by supervisor
Customer Service/Claims
o Processed claims accurately and timely in accordance with financial
and coding accuracy
o Responded to customer questions via telephone and written
correspondence regarding insurance benefits, provider contracts,
eligibility, and claims
o Analyzed problems and provided information, activities, and changes
in the database for accurate tracking and analysis
o Entered claims into data base
o Data Entry, knowledge of CPT codes, CDT codes, & ICD -9 codes
Employment History
Administrative Assistant II of Administration/Human Resources,
Fulton Atlanta C. A. A., Atlanta, Georgia
Customer Service Representative, Assurant, Duluth, Georgia
Customer Care Associate II/Claims Associate, Blue Cross Blue Shield
GA, Atlanta, Georgia
Education & Training
Liberty University (2010 - currently enrolled)
Lynchburg, VA
S&A Associates, Inc. (1999) Atlanta, GA
Certified Medical Claims Examiner
McNair Sr. High School (1992) Atlanta, GA
Contact this candidate