Customer Service Training
Resume:
BILLY GLENN WILLETT
Providence, RI ( *****.*******@*****.*** 401-***-****
EDUCATION
New England Institute of Technology, Warwick, RI
Associate in Science Degree, Plumbing/Heating & Gas Technology
. Expected to graduate September 2014
. Current GPA 3.66, Dean's List
Rhode Island College Providence, RI ( Bachelor of Arts Degree in
Sociology
SUMMARY OF QUALIFICATIONS
. Oil Burner Service / Journeyman 2 PJF
. NORA Bronze
. Soldering and flare copper pipe
. Able to read blue prints
. Pipefitting: copper, PVS, ABS, PEX, CPVC and Black pipe
. Heat loss calculations for heating systems
. Sizing water systems, DWV systems, gas lines and heating systems
. Able to use hand tools
. Potable Water Piping Design
. Knowledge of repairing and installing of boilers
. Customer service skills
EMPLOYMENT HISTORY
Certified Substitute Teacher for the State of Rhode Island January 2014
- Present
MILITARY
Security Sector, Middle East April 2004- November 2011
Force Protection Officer and Explosive Detection Dog Handler
. Supported the Department Of State as an (Explosive Detection Dog
Handler (EDD). Handled explosive training aids in compliance with DOD
safety regulations.
. Maintained logs, written reports, and completed dog & handler records
and other forms as required.
. Conducted both static and mobile perimeter security measures in
Baghdad Iraq.
. Controlled access to a closed compound, and maintained readiness as a
first responder (QRF) to repel attempted threats to Camp Slayer Iraq
adjacent Baghdad International Airport.
. Provided training and assistance to Saudi Arabian National Guard
(SANG) and designated security personnel in both field, and compound
security operations.
U.S. Army May 1993 - November 2003
Military Police Patrol Supervisor
CONUS/OCONUS
Completed specialized training with the handling of Military Working Dogs,
and assigned to 529th Military Police Company in Germany. Enforced the laws
and regulations of various military communities.
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