Customer Service Medical

Glenda Miranda

**** ***** **., **** ****, CA ****2

909-***-**** Cell

*********.******@*****.***

Profile:

Energetic, self-directed, bilingual individual with experience in clerical, light payroll & medical

fields; excellent communication skills, organized, detail oriented and ability to maintain a high

level of accuracy and exercise sound judgment seeking employment.

Professional Experience:

Montclair Ultrasound, Chino, CA 10/2013-

04/2014

Diagnostic Medical Sonographer

• Abdomen, small parts, OB-GYN, Breast, Pelvic, Vascular

• Filing/Patient room preparation

• Health Fair Volunteer

• Report writing/Uploaded Images

• Pathologies: Renal Cyst, Pelvic Mass/Fibroids/Cyst, Fatty Liver/Hepatomegaly Liver,

Morison Pouch, Breast Cyst

Morgan & Sampson INC., Ontario, CA

2012-2013

Customer Service:

• Responsible to ensure inventory production quality and efficiency levels

• Performed other elated duties as assigned

• Responsible for creating Shipping Labels

INFANTINO, Fontana, CA

2007-2011

Billing/Shipping/Customer Service & Payroll Clerk:

• Responsible for creating all shipping documents & bills of lading

• Responsible for updating customers on order status and setting up air freight bills;

• Provided assistance and follow-up on documentation

• Responsible to develop various production reports to update management on

production status;

• Responsible to ensure inventory production quality and efficiency levels

• Responsible to maintain departmental records and invoices;

• Responsible for communicating with customers in an effort to assist in conflict

resolution(s) while building a rapport with them

• Assisted management team with special projects including meetings;

• Light payroll processing performed including the development of payroll reports to

update management on final staffing numbers

• Assigned and reviewed work of new staff members when needed;

• Performed other related duties as assigned

HOLT MEDICAL CENTER, Montclair, CA

2006-2007

Front Office Receptionist:

• Handled medical front desk in computerized and manual scheduling of regular and

missed appointments and filing of medical records

• Responsible for checking patients in/out;

• Liaison between back office, physician(s) and patients

• Provided follow up information to patients such as results to lab tests while staying

within mandated federal and state regulations;

• Light medical billing duties performed including referrals to specialists

• Responsible for handling multiple lines switchboard;

• Performed other related duties as assigned

Education:

West Coast Ultrasound Institute, Ontario, CA Campus

2012-2014

Associate Degree in Occupational Science

Volunteer:

Montclair Ultrasound, Chino, CA 2013-2014

Youth Guidance Center, Santa Ana, CA 2009-2010

Orange County Probation Department

Skills:

Bi-lingual (Spanish/English), Microsoft Office applications (Excel, Word, Outlook), BOL, EDI & ASN

and operate modern office equipment, including but not limited to scanners, copiers, telephone

and fax machines. Ability to maintain excellent rapport with management, staff, vendors and the

general public; ability to make quick decisions and work under pressure, demonstrated

knowledge of procedures and leadership ability.

References:

Available upon request

Contact this candidate