Customer Service Sales

Duncan Horner

***** *** ****** - ********, ** T*A 2N5

******.******@*****.*** - 587-***-****

Dear Hiring Representative,

Please accept my resume for consideration for a position with your company. On the following page I

have outlined my accomplishments and experience I have acquired in business, sales, marketing and

leadership areas. A culture of teamwork, exemplary customer service, improving efficiency, and a

relentless desire to exceed sales and revenue records are values and practices that I will bring to your

organization.

I am an aspiring entrepreneur with a passion to learn by doing. I understand people skills are a key

foundation to success at work. Understanding human behavior and motivators for management and

marketing are essential to success. I am driven by opportunities to learn through hands on mentorship by

industry experts and through opportunities to grow businesses by improving management, company

culture, business processes, marketing and sales areas.

I have 7 years of experience in customer service and sales related positions and 7 years of experience in

a management, training or leadership role, where I trained, oversaw, and supported the efforts of 5 to 30

people at a time. I believe that my values, goals and proven track record of success in extremely

demanding and difficult circumstances would make me a valuable asset to your team. I would be honored

to have the opportunity to grow as a professional by putting my all into growing your business.

Thank you for your time and for considering me for a position on your team.

Respectfully,

Duncan J Horner

Work Experience

Business Development: Rapid Boost Marketing / Rapid Boost Dealer - Edmonton, AB

Responsibilities:

Solicited new business through networking, referral and relationship selling.

Educated and sold prospects on web design, search engine optimization and social media packages.

Prepared proposals, contracts and SEO opportunities reports for new and prospective clients.

Managed client relationships.

Represented the company in the community in a business development and prospecting role.

Accomplishments:

Self-educated on web design and conversion best practices, search engine optimization best practices

and theory, social media and content marketing.

Worked with the team to develop internal systems and processes for sales, project management and

accountability. Conducted market research to define our company’s position in the market.

Top sales person.

Skills Used:

Conduct keyword research.

Perform competitive analysis in a variety of industries.

Prepare proposals and deliver sales presentations.

Prepare contracts and manage client expectations, projects and relationships.

Regularly prepare and deliver company overview presentations to networking groups.

Manager: Quiznos Sub - Fort St John, BC

Effectively managed the second highest grossing Quizno’s location in British Columbia.

Increased gross sales over two years, in a small market. Negotiated and coordinated local advertising

deals between multiple parties to bring the cost of advertising down by 75%.

Oversaw and executed all duties including: sales analysis and reporting, accounts payable and

receivable, HR, scheduling, payroll, purchasing, shipping and receiving, quality control, customer service,

conflict resolution. Trained and empowered entire team.

Solely responsible for all aspects of the business.

Evening Supervisor: Freson IGA - Manning, AB

Supervised all afternoon and evening store operations including customer service, shipping and receiving,

and employee supervision and training. Forklift experience. Worked in all departments, key holder and

money handler.

Education: Basic book keeping and Simply Accounting level 1 and 2, High School Diploma

Skills: Sales, Management, Customer Service, Book Keeping, Sales Reporting and Analysis, Team

Building, Training and Mentorship, Shipping and Receiving, Human Resources, Accounts Payable and

Receivable, Payroll, Problem Solving,

Additional Information: Career Interests: marketing, business management, systems and processes,

sales, management consulting, private equities, investment banking. Personal interests: back packing,

fishing, spending time in the mountains and by the ocean.

Contact this candidate