Customer Service Representative
Resume:
Jennifer Castillo
** **** ********** ***. ***. #*6, New York, NY
10032(646-***-****(*.******@*******.***
Objective
To obtain a position that will challenge and enable me to bring my
organization, enthusiasm, dedication, responsibility, and good work ethic,
combined with ability to communicate and work well with others.
Experience
February 2013-Present NYP/Morgan Stanley Children's Hospital
New York, NY
Unit Assistant
Helps patients by responding to intercom requests; obtaining needed services
from nurses, licensed practical nurses, physicians, aides, and other hospital
personnel.
Executing various clerical duties such as faxing, sending correspondence,
picking up phones, and transferring calls to other coordinators.
Establishes patient record by preparing folder; assigning patient number;
completing patient identification information
Handling of patient complaints and issues as well as communicating with the
contracts of these patient
Contributes to team effort by accomplishing related results as needed.
March 2012-January 2013 Amazing Home Care
New York, NY
Coordinator
Responsible for various coordinator duties that include daily attendance for
home health aides, timesheets for home health aides, covering and staffing
cases with home health aides, as well as handling daily issues
Executing various clerical duties such as faxing, sending correspondence,
picking up phones, and transferring calls to other coordinators.
Serving as an on-call coordinator during hours when the office was closed and
handling issues that needed immediate attention
Handling of patient complaints and issues as well as communicating with the
contracts of these patients
September 2009-January Primerica Financial New York, NY
2011 Services
Administrative Assistant
Responsible for all clerical duties associated with the Human Resources staff
including the reorganization of confidential personnel files, and data entry
assistance for the main database
Provided back-up assistance to all members of the personnel staff including
phone coverage, paycheck distribution and independently investigated
responses for urgent request
Executed miscellaneous office duties such as mass mailings, hand delivery of
time sensitive documents, photocopying, and faxing
March 2008-May 2008 Orva Shoes New York, NY
Customer Service Associate/Cashier
Ensured that each customer received an outstanding service by providing a
friendly environment, which included greetings and acknowledgement of every
customer, observed that high standards of customer service were met at all
times, learned solid product knowledge and all other aspects of customer
service
Supervised product inventory; verified quantity and quality of products
received
Handled customer complaints and queries
Provided back-up assistance to all members of the personnel staff including
phone coverage, paycheck distribution and independently investigated
responses for urgent requests
April 2007-June 2007 Old Navy New York, NY
Customer Experience Associate
Answered customers' questions and provided information on procedure or
policies
Accurately and efficiently maintained all cash and media at registers
Maintained an awareness of all promotions and advertisements
Communicated customer request to management
Performed any other tasks as assigned by manager
October 2006-January 2007 CVS Pharmacy New York, NY
Cashier/Customer Service Representative
Managed all store operational issues, that included store housekeeping, store
administrative duties, inventory, and price changes
Diligently interacted with customers to provide rip them with assistance and
resolve any problems
Maintained a clean and orderly checkout area
Counted money in cash drawers at the beginning of shifts to ensure that the
amounts were correct and that there was adequate change
Processed merchandise returns and exchanges
Education
Bachelor's Degree (BA) CUNY-City College New York, NY
Major: Psychology
HS Diploma The Young Women's
Leadership School New York, NY
References
James Ditren- Elite Muliservices, Bronx, NY 347-***-****
Diana Gabriel- Teacher at Grant Avenue Elementary School, New York, NY
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