Customer Service Administrative Assistant

NAKITA LEWIS

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***** *** ******, *******, **, *1434

347-***-**** *********@*******.***

Permanent Work Authorization (No Visa Sponsorship Required)

PROFESSIONAL SUMMARY

Eight years of experience in the administrative and education industry seeking an opportunity to

utilize skills.

Key Skills

• Experience in performing different functions including training and development in

customer service, payroll and benefits administration, contract negotiation, calendar

maintenance and computerized clients data.

• Proficient in SAP, Ultramin and MS Office (Word, Excel, Outlook, PowerPoint)

PROFESSIONAL EXPERIENCE

Administrative Assistant 2004-2006

Sea Operations Construction Company

• Leading Construction Company, responsible for the engineering of local infrastructure.

• Provided administrative support to CEO.

• Retained computerized data base of client records using software such as SAP, Ultramain

and Microsoft Office.

• Performed payroll duties and maintained employee benefits program.

• Ordered office equipment and negotiated pricing to ensure costs efficiency to benefit

establishment.

• Submission of documentation to obtain permits.

Administrative Assistant 2007-2009

Family Court, St Vincent

• It is the nation’s premier source for dealing with social issues.

• Microsoft calendar maintenance for daily activities/meetings and travel scheduling.

• Assisting with the implementation of customer service training and policies.

• Purchasing of office supplies and equipment. Negotiated costs/contracts with vendors.

• Directing and screening of phone calls to various departments.

Law/Marketing Teacher for 11th – 12th grade 2009-2013

St Vincent Community College, St Vincent

Coed school with approximately 1000+ students and 50+ teachers.

• Lectured courses in Law, Marketing, Customer Service, Hospitality Management and Food

and Beverage with 50 students per class, on average.

• Implemented workshops/seminars for students to enhance job training skills and improve

self-development.

• Computerized administrative record keeping to access student’s information.

• Facilitated customer service training to develop understanding of customers.

Education

• Graduate courses:Suny Empire State College, New York May 2014- July 2014

• University of the West Indies: Bachelors of Science 2006-2009

• St Vincent Community College: Associate Degree 2003-2005

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