Customer Service Human Resources

Regina Bianca Delos Santos

416-***-**** • ******.*******@*****.*** • 15 Patterson Ave., Scarborough, ON, M1L 3Y1

OBJECTIVE

Seeking a Receptionist position where I can contribute positive customer care and utilize my

clerical skills in a challenging environment gained through experience and education.

HIGHLIGHTS OF QUALIFICATIONS

Ability to communicate effectively in a professional manner.

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Outstanding oral and written communication skills with an attention to detail.

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Demonstrated ability to work independently, handle multiple tasks and meet deadlines.

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Capable of adapting quickly in a fast-paced work environment and work well under pressure.

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Solid organizational and problem-solving skills, with knowledge in general office duties.

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TECHNICAL SKILLS

Microsoft Office: Word, PowerPoint, Excel, Outlook and Access.

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Typing Speed: 74 WPM • Fax and copier machines

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WORK EXPERIENCE

Crew Member March 2014 – Present

McDonald’s – Centrepoint Mall, Toronto, ON

Dealt with diverse customers on a constant basis, promoting effective communication and

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customer service skills.

Analyzed customer complaints and feedback for constant improvements

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Cast Member May 2012 – April 2013

SilverCity Yorkdale, Toronto, ON

Received 9 Guest Service recognitions by maintaining high standards of customer service

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during high-volume, fast-paced operations.

Library Assistant September 2010 – June 2011

James Cardinal McGuigan C.H.S., Toronto, ON

Manage library inventory, perform stock checks, and prepare item list for removal, relocation

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and binding.

EDUCATION

Seneca College, Toronto, ON, completed 20 credits 2011 – 2013

Business Administration – Human Resources

REFERENCES CURRENT AND AVAILABLE UPON REQUEST

Contact this candidate