Customer Service Executive Assistant

QUALIFICATIONS - Highly-organized individual with many years of experience

as an Executive Assistant to the CEO and various high level Executives in

the corporate environment with excellent organizational and time management

skills, with thorough and accurate attention to detail. Strong

communication, multi-tasking skills combined with the ability to work under

pressure and manage multiple assignments in high-stress situations.

Provide superior administrative support to enhance the effectiveness of the

office of the CEO, represent to others as the "face" of the CEO, always

exhibiting a positive attitude and professional demeanor.

Professional Employment Experience

XRoads Solutions Group, LLC, Orange, CA, 2007 to March 2014

International consulting firm focused on providing corporate restructuring

advice to various constituents that are in distress situations in and out

of court. Turnaround management, performance improvement, and other related

consulting services.

OFFICE COORDINATOR / EXECUTIVE ASSISTANT TO CEO

PRIMARY DUTIES AND RESPONSIBILITIES: Support high level Executives, Partners and

Directors with administrative support by performing efficiently, timely and

comprehensively various complex administrative support functions, typically of a

confidential/sensitive nature with integrity and discretion. Some of those tasks

include, but are not limited to:

Maintain constant communication with high level executives to review current

deliverables on task list and ensure they were prepared, organized and ready for

all their meetings by providing the necessary information/material. Keep

Executives on schedule. Manage internal running agendas and tasks completion.

Manage, organize, and review internal and external correspondence relating to the

office of the CEO and other high level Executives of the firm. Escalate critical

and time sensitive matters to management, as necessary. Research, compile,

summarize information to formulate correspondence and respond to external

inquiries. Utilize company personnel at all organizational levels to gather

information to prepare such external reports/responses.

Make national and international travel arrangements (flight, hotel, ground

transportation) for multiple high level executives mainly with a high sense of

urgency.

Prepare and update multiple reports by collecting and analyzing information from

multiple sources such as Marketing Call Reports, Expense Reports for Accounting and

Time Keeping reports for Billing Department, as requested. Submit weekly reports

for reimbursement.

Independently manage multiple administrative projects such as schedule

appointments, set up local/international telephone conferences, Skype conferences,

webinars, etc., for the Executives as requested. Manage a high workload volume

while successfully meeting deadlines and objectives. Engage in special and

confidential projects for the office of the CEO always exercising judgment and

discretion in completing assignments with minimal supervision.

Act as administrative liaison for the CEO and various high level executives.

Primary administrative contact for the New York, Houston, Dallas, Los Angeles, Tel

Aviv and Orange County offices. Oversee aspects of the general office coordination.

Constantly utilize Microsoft Office programs and other necessary electronic tools

to type and design general and routine correspondences, memos, presentations,

reports, letters, spreadsheets, charts, graphs, organizational charts, etc.

Proficient in the use of Microsoft Office, especially in Word, Excel, Powerpoint,

Outlook, Gmail and Adobe Acrobat. Very familiar with the use of the internet,

iPhone, iPad and Blackberry.

Assist in establishing and maintaining filing system(s). Answer company

switchboards and screen incoming calls for the Office of the President. Ability to

complete oral and written requests/tasks without additional reminders. Perform

other general clerical duties as bookkeeping, copying, scanning, mailing, filing,

etc.

AMC MORTGAGE SERVICES - Mortgage Loan Servicing - Orange, CA, 2004 to 2007

QUALITY ASSURANCE ASSOCIATE II

PRIMARY DUTIES AND RESPONSIBILITIES: Under minimal supervision, responsible for

conducting internal audit examinations to ensure Loan Servicing and Servicing

departments met company standards. Considered to be subject matter expert in areas

of work. Perform all duties in accordance with AMC policies and procedures and

State and Federal regulations such as: the FDCPA, FCRA, RESPA, Sarbanes-Oxley

(SOX), Gramm Leach Bliley Act (GLBA). Independently performed audits for the

purpose of assessing regulatory compliance. Identified procedural, policy and State

and Federal regulations exceptions for areas that posed a risk to the company.

Wrote clear and concise summaries and detailed reports on all reviews and audits,

along with reasonable and appropriate recommendations for corrective actions in

response to observations made during audits.

QBE FIRST F/K/A ZC STERLING AGENCY, INC. - Irvine, CA, - Irvine, CA, 1996 -

2004

A specialty insurance solutions provider for the residential mortgage

servicing and hazard insurance and outsourcing services, voluntary

homeowner insurance, and customized real estate tax services for lenders,

mortgage servicing organization, and homebuilders nationwide.

TEAM WORK COORDINATOR

PRIMARY DUTIES AND RESPONSIBILITIES: Manage daily workflows to ensure team

productivity deadlines were met. Supervise data capture associates (10) to keep

them at company's productivity goal and quality standards. Perform accurate data

entry; maintaining 99% or better quality, as measure by standard process. Team

auditor by performing quarterly audits. Provide feedback to management in a timely

manner. Work in a team environment to collectively address team productivity and

quality issues. Escalate system errors reported by team members to the help desk

(IT) department. Prioritize daily tasks and other duties as assigned.

ALSTOM MEXICANA, S.A. DE C.V. F/K/A TURALMEX, S.A. DE C.V. - MEXICO - 1987-

1995

A global provider and leader in power generation, power transmission and

rail infrastructure. ALSTOM manufactures and distributes power generators.

This company is based in Morelia, Michoac n- MEXICO.

Trilingual Executive Assistant to the President and International

Purchasing Agent

PRIMARY DUTIES AND RESPONSIBILITIES: Manage, screen and direct incoming calls, in

Spanish, English and French for the Division of the President. Schedule internal

and external appointments while maintaining current calendar of the President.

Coordinate and schedule international travel arrangements including the creation of

trip files and itineraries. Schedule and manage meeting arrangements including but

not limited to set-up, meals and follow-ups. Assist in preparation of internal and

external presentations for the President, both in Spanish and French. Perform unit

administrative tasks such as: filing, shorthand, mail distribution, preparation of

daily international DHL, FedEx, UPS paperwork for packages. Consistently providing

courteous customer service. Obtain best company's estimates, place purchasing

order to different vendors to maintain company warehouse stock. Responsible for

the daily receivable and payable accounting files.

EDUCATION:

. 1985 - Escuela Secundaria Federal No. 1 - High School - Diploma

. 1987 - Mexican-American Cultural Technical Institute - Bilingual

Executive Assistant - Associate's Degree

. 1992 - 1994 - Federation Des Alliance Fran oise du Mexique - Level I,

II - French courses - Diploma

. 1995 - Mexican-American Cultural Technical Institute - English Teacher

Training Course - Associate's Degree

. 2002 - Precision Thinking and Problem Solving Seminar - Diploma

. 2004 - Professional Collections Specialist - Certificate

. 2005 - Professional Skills Workshop - Certificate

Skills

. Ability to thrive with limited training and little direction.

. Fast typist 60-80 WPM.

. Trilingual. Able to take shorthand both in Spanish and English.

. Drive continuous process improvement/efficiencies and make appropriate

recommendations. Perfectionist tendencies.

Contact this candidate