Customer Service Administrative Assistant

Chelsea L. Sparkes

865-***-**** • ********.**@*****.***

Professional Experience

Pershing Yoakley & Associates

Production Assistant

August 2014-Present

• Promoted from Floating Administrative Assistant

• Responsible for word processing, proofing, and formatting Fair Market Value, Business

Valuation, and Compensation Valuation reports

• Managed company formatting templates

• Microsoft Office Suite, Salesforce, and Pro Systems fx Engagement

Floating Administrative Assistant

February 2014-August 2014

• Assisted CPA Principals with time entry, scheduling, and filing

• Assisted with various special projects, including firm development research

• Document management and distribution to clients

• Front desk reception backup and lobby management

• Answered a multi-line phone system for 8 offices, in 5 states (approximately 300 people)

• Conference setup, scheduling, and planning

• Managed printer and copier maintenance and ordered copier supplies

• Experience with all mail room functions including USPS, FedEx, and UPS

• Monitored and managed replenishment of office supplies

University of Tennessee, College of Law

Actor Coordinator, Center for Advocacy and Dispute Resolution

January 2011 – May 2013

• Coordinated with law school professors to assess and fulfill educational performance needs

• Recruited, trained, and scheduled local actors for educational mock client interactions

• Created instructional materials for UT College of Law mock trial participants

• Promoted the program to students

Tuesday Morning, Inc.

Retail Sales Associate

Chelsea L. Sparkes

865-***-**** • ********.**@*****.***

June 2013-February 2014

• Customer service, POS

• Loss prevention

• Restock and cleaning

2

Chelsea L. Sparkes

865-***-**** • ********.**@*****.***

Other Experience

University of Tennessee, Department of Theater

Theater Ambassador

August 2012 -- May 2013

• Recruited and educated prospective students on the benefits of the University of Tennessee

• Conducted tours of the campus and theatrical spaces with compelling presentational skills

• Represented the University of Tennessee at the South Eastern Theater Convention

Education

University of Tennessee, Knoxville

Bachelor of Arts • Magna Cum Laude • May 2013

Major: Theatre

References available upon request.

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