Customer Service Data Entry

Mary T. Alexander

**** ****** ******* #** *****, NY 10463 646-***-**** *******@*****.***

OBJECTIVE To provide excellent administrative support in an organization wherein I may utilize my

skills and experience.

WORK HISTORY

AFLAC, New York Regional Administrative Assistant 2011 – 2014

Enrolled prospective agents through pre-licensing course

Contracted new agents

Ordered brochures for agents

Licensed NYS monitor for pre-licensing exam

Making introductory telephone calls to different companies about products supplied by AFLAC

Recruiting possible candidates for various positions, contacting online applicants and scheduling

them for future interviews, and following up through FMYI, an alternate electronic mail system

GLOBAL BUSINESS INSTITUTE, New York Receptionist/Customer Service 2009 –

2010

Met, greeted and escorted customers to appropriate departments

Provided excellent customer service and attention

Answered customer queries, typed memos and performed all data entry as necessary

MOODY’S INVESTORS, New York Data Entry Clerk (Temporary Assignment) 2008

Monitored and verified data entered into the database through various resources

Interacted daily with staff of the Municipal Finance and Public Finance departments

Worked solo and with others to meet deadlines on multiple high priority data maintenance

projects

Entered data required to maintain contact with various intermediaries

Synchronized data within municipal and corporate databases, and processed derivative rating

release sheets

JP MORGAN CHASE, New York Deposit Services Team Leader 2006 –

2007

Employed fraud detection tools to guard against unauthorized check issuances

Coordinated daily proofs for the exception items returns

Assisted in the transition of bookkeeping functions from JPM Chase Northeast to JPM Chase

Midwest

Bookkeeping/Operations Team Leader 1992 – 2006

Responsible for the Proof & Control unit within the Exception Item Processing Department

Researched and investigated internal and external customer related issues

Prepared and processed overdrawn checks sent to Outgoing Return Items and ensured general

ledger entries

COMPUTER SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint and various software tools specific to industries

EDUCATION

GLOBAL BUSINESS INSTITUTE, New York

Certificate in Office Procedures

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