Customer Service Human Resources
Resume:
Niecia Barton
Human Resources Director/ Risk Manager
Lacey, WA
*********@***.*** - 360-***-****
To Whom It May Concern:
My name is Niecia R. Barton, if you are searching for a well-organized, analytical and resourceful addition to
your team with the ability to make sound decisions and adapt readily to change based on the facts in a given
situation, then look no further.
I have worked in both private industry and the public sector (since 1991), which allows me to bring a wide
variety of knowledge and experience to the table. Additionally I have a proven hands-on track record in all areas
of restructuring, preparing and implementing policies and procedures, Human Resources, Risk Management
and accounting/finance as detailed in my resume.
Thank you again for this opportunity, letters of recommendation are included with this application packet. I
look forward to speaking with you in the near future.
Thank you,
Niecia R. Barton
*********@***.***
WORK EXPERIENCE
Customer Service Representative
Xerox - ACS - Lacey, WA - December 2013 to Present
Responsibilities
o Answer phones and address:
• Customer complaints/concerns
• Inquiries regarding customer billing and calling plans
• New equipment purchases, activations and issues
Accomplishments
Excellent problem solving and customer service skills.
Skills Used
Answer phones and solving problems with bills, calling plans and other inquires associated with cell phones.
Assistant Director of Human Resources
Lucky Eagle Casino - Rochester, WA - April 2012 to January 2013
Responsibilities
• Research, review and prepare company policies and procedures
• Supervise department personnel
• Provide support and assistance to Human Resource Partners in the areas of recruitment and benefits
• Provide support and assistance to Wardrobe
• Assist/advise other department supervisors, managers and Vice Presidents with disciplines
• Respond to unemployment claims and other correspondence
• Administer the Random Drug and Alcohol testing
• Review department policies and procedures and make recommendations to ensure compliance with Tribal
and Federal laws, rules and regulations and the protection of Tribal sovereignty
• Oversee and assist with Leaves of Absence, including Family Medical Leave and Worker’s Compensation
and return-to-work
• Participate in Safety Committee meetings
• Restructure and update job descriptions, to include FLSA status and the physical requirements and
environmental conditions for each position classification
• Prepared and submitted for review a Human Resources Services Flyer and Job Flyer (for recruitment/job
postings)
• Prepared and submitted for review a department retention schedule
• Prepared and submitted for review a Confederated Tribes of the Chehalis Reservation Family Medical Leave
Act Policy that mirrors the Federal Policy, including guidelines, procedures and forms
• Assist/oversee with all other areas of Human Resources as required/assigned
Accomplishments
Prepared job descriptions and worked with Human Resource Partners with reorganization.
Skills Used
Mathematical, problem solving, customer service, listening, decision making, analyzing.
Human Resources Director/ Risk Manager
City of Delano - October 2007 to June 2010
o Employee orientation and training
o Administered provisions of Personnel Ordinance & Personnel Rules
o Researched and prepared company policies and procedures
o Evaluate employee pay rates & benefits and make recommendations accordingly
o Lead City negotiator, with four bargaining units including police and correctional officers.
o Organized first health fair
o Updated for the recruitment & selection process of City employees
o Conducted investigations of alleged violations of the Personnel Rules
o "Skelly" Hearing Officer
o Setup and maintained new personnel filing system
o Implemented an annual performance review policy, approved all reviews, and salary increases
o Prepared and organized employee training in compliance with OSHA regulations
o Responsible for Human Resource/ Risk Management Budgets
o Risk Management; Worker's Compensation; Claims against the City
o Parking Citations - Administrative Hearing Officer
Contract Employee - Assignment
Moreland & Associates, Inc - January 2007 to September 2007
with City of Delano
o Interim Human Resources Director
o Employee orientation and training
o Administered provisions of Personnel Ordinance & Personnel Rules
o Researched and prepared company policies and procedures
o Evaluate employee pay rates & benefits and make recommendations accordingly
o Lead City negotiator, with four bargaining units including police and correctional officers.
o Organized first health fair
o Updated for the recruitment & selection process of City employees
o Conducted investigations of alleged violations of the Personnel Rules
o "Skelly" Hearing Officer
o Setup and maintained new personnel filing system
o Implemented an annual performance review policy, approved all reviews, and salary increases
o Prepared and organized employee training in compliance with OSHA regulations
o Responsible for Human Resource/ Risk Management Budgets
o Risk Management; Worker's Compensation; Claims against the City
o Parking Citations - Administrative Hearing Officer
• Contract Employee - Assignment with City of Redondo Beach
Employee Names
General Ledger Numbers - June 2007 to June 2007
• Employee Names
• Separation of base PERSable salary, special compensation and non-PERSable income in order to reconcile
with the Payroll Register
o Assignment completed prior to the deadline of 6/30/07.
Human Resources Officer/ Risk Manager
City of Lomita - May 2002 to October 2006
o Employee orientation and training
o Administered provisions of Personnel Ordinance & Personnel Rules
o Researched and prepared company policies and procedures
o Evaluate employee pay rates & benefits and make recommendations accordingly
o Participated in the negotiation process
o Organized first health fair
o Responsible for the recruitment & selection process of City employees
o Conducted investigations of alleged violations of the Personnel Rules
o Setup and maintained new personnel filing system
o Implemented an annual performance review policy, approved all reviews, and salary increases
o Prepared and organized employee training in compliance with OSHA regulations
o Responsible for $800,000 Human Resource/ Risk Management Budget
o Risk Management; Worker's Compensation; Claims against the City
o Parking Citations - Administrative Hearing Officer
Financial Services Technician/ Deputy City Treasurer
City of Palos Verdes Estates - November 1991 to May 2002
o Responsible for biweekly in-house payroll for 75 employees on C.W.S. Software
o Deposited payroll taxes and filed Quarterly 941, DE6, W-2's and W-3
o Reconciled payroll; both biweekly and monthly
o Maintain files of employees' accrual balances and prepare quarterly report to department heads
o Prepared Compensating Balance Report for auditors at fiscal year end
o Process accounts receivable items and prepared deposits
o Monitor daily cash flow
o Prepared monthly Treasurers' Reports and quarterly Interest Reports
o Prepare bank reconciliation's; purchase office and kitchen supplies
o Responsible for turnkey Dog Licensing system (HDL database)
o Process parking citations and arrange payment schedules
District Supervisor
Southern California Operation - July 1990 to July 1991
o Supervised a staff of seven (7)
o Directed the collection, cleaning, repair and preventative maintenance of 532 pay phones;
o Provided customer service for base
o Conducted site surveys and organized new payphone installations
o Approved employee time sheets
Secretary to the President, Administrative Assistant/ Office Manager
Marstan Management Corp - January 1989 to July 1990
o Accounts payable
o Accounts receivable
o Liaison between contractor, subcontractors and development team.
EDUCATION
Public Administration
University of Phoenix Online - Olympia, WA
January 2004 to January 2014
SKILLS
All aspects of Human Resources, Risk Management, Accounting, Payroll, Customer Service
ADDITIONAL INFORMATION
ADDITIONAL QUALIFICATIONS:
Software skills include, but are not limited to:
o MS Office, NT, XP, Windows 95, 2003 and 7
o ADP Payroll System
o Corbin Willits System financial Turnkey In-house software
o Turnkey Dog Licensing
o PTS (Parking Citation Processing and Payment software)
Contact this candidate