Service Customer
Resume:
Tommy Fisher
Service Manager
*****.********@*****.*** - 469-***-****
I WOULD LIKE TO HAVE AN OPPORTUNITY TO ADVANCE MY ACQUIRED SKILLS AND KNOWLEDGE
SO THAT MY EMPLOYER WOULD FIND ME TO BE A VALUABLE ASSET TO THEIR COMPANY
WORK EXPERIENCE
Service Manager
Century Elevators - Webster, TX - January 2014 to July 2014
In charge of Medium service Department of 15 Field Service Technicians 2 Administrative and 1 Human
Resources person installing Construction Style Rental Elevators for Turn around and shutdowns around the
US including Construction Renovations and Permanent Rack and Pinion Elevators also.
● Responsible for scheduling technicians, Customer Relations before, during and upon completion to ensure
Safety and Satisfaction of all parties involved.
● Responsible for all daily Operations of my service personal along with Vender and Shipping relationships to
ensure material and equipment for Jobs arrived at the correct locations at the correct time. Including the arrival
of Technicians under a very demanding schedule with very little warning at most times if any notice at all.
● Maintained a Working relationship with some of the largest companies in the world at a very aggressive pace,
always with satisfied customer and the job always finished on time with every one satisfied and home safe.
Harris Machine Tool / Vanguard Machinery, LLC
● Field Service Technician - Houston, TX (June 2011 - May 2012)
● Set up and programmed automated welding equipment (manipulators, rolls, welding machines) in factory
and on site of customers locations to improve their production.
● Set up and programmed Vertical mills, Iron workers, and Radial Arm drill presses.
● Responsibilities included marrying multiple manufactures equipment together in a common control panel
working together with common pendant controls and or radio controls
● Taking care of warranty issues working with the customer and vendors with customer service and parts
handling to ensure the customers satisfaction.
Crane Service Technician/Inspector
KONECRANE AMERICA - Dallas, TX - August 2007 to May 2011
Install and service overhead cranes and hoists.
● Perform inspections on overhead cranes and hoists.
● Perform breakdown repairs and follow-up inspections of equipment.
● Travelled and worked in various states and industries at National Account Customers' request.
Service Manager - Omaha, NE
● All operations: Service, Sales, Inspections, and Safety.
● Responsible for invoicing, payables, and policies and procedures of local Branch.
● Assisted Service/Inspection Techs in the field as necessary.
● Daily Customer Relations parts and service.
Crane Service Technician/Inspector - Corpus Christi, TX
● Install and service overhead cranes and hoists.
● Perform inspections on overhead cranes and hoists.
● Perform breakdown repairs and follow-up inspections of equipment.
Crane Service Technician/Inspector - Dallas, TX
● Install and service overhead cranes and hoists.
● Perform inspections on overhead cranes and hoists.
● Perform breakdown repairs and follow-up inspections of equipment.
Crane Service Technician
C & C Professional Services - February 2007 to August 2007
Install and service overhead cranes and hoists.
● Perform inspections on overhead cranes and hoists.
● Perform breakdown repairs and follow-up inspections of equipment.
Facilities Manager
Lone Star Marine Shelters - May 2006 to December 2006
Managing safety and operations for material handling equipment
● Ability to step in and perform any task that needed to be done
● Maintain compliance of crane inspections to meet OSHA requirements
● Responsible for 28 acre facility including all maintenance and production equipment
Service Tech/Crane Inspector
Morris Material Handling - September 2005 to May 2006
Maintain and inspected large bucket cranes in refineries such as (Citgo, Valero, Conoco)
● Maintained and inspected overhead cranes in several states.
● Installation of overhead cranes, hoist and runways
Crane Inspector
Marine & Mainland Crane Services - October 2004 to September 2005
Conducted crane inspections on off and on-shore cranes
● Inspected Hydraulic and Electric cranes
● Conducted all follow-up repairs on equipment
● New install, replacement and rebuild of all crane components
● Crane Operator, including Dynamic and Static Heavy Lifts
Operations Manager
Harley Crane Services - September 2003 to October 2004
Dispatched service technicians to job sites
● Aided in trouble shooting equipment problems and technical support
● Customer support as Account Representative ordering parts and materials for all repairs required
Owner/Operator
Pearland Hitch & Truck Accessories - January 1999 to September 2003
Utility and Heavy Duty Trailer Sales and Repair
● Truck accessory Sales and Installation
● Trailer Manufacturing of special trailer designs for several Energy, Corporate, Construction, and City offices
Submarine Mechanic
United States Navy Submarine Service - April 1988 to January 1999
Stationed on board U.S.S. Tennessee, Rank E5
● Mechanic certified on air compressors, hydraulic system pumps, motors EOG Generators, distilling units,
chill water systems, and diesel engines.
● Repair and operations of atmosphere control equipment
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