Customer Service Data Entry

Kaitlyn E. Dagen

*** **** *** **. ******, PA ****3 717-***-**** ************@*****.***

Education:

Eastern University, St. David’s PA

B.A. in Missions and Anthropology, minor in Theology/Biblical Studies

Completed Dec. 2013, Summa Cum Laude GPA 3.94

Employment:

Professional Nanny, The Peers Family 2011- Present

• Care for two girls, current ages 2 and 7

• Responsible for maintaining and monitoring daily schedule, including meal

preparation, diaper changes, nap times, bath time, and bedtime routines

• Engage in active floor play with younger child via activities that facilitate learning,

such as puzzles, stories, crafts, and imaginative play

• Assist older child with the completion of after-school homework

• Transport both children to and from activities outside the home, and when

appropriate, use such places as a launch pad for interactive learning (ex. Parks,

children’s museums, etc)

• Travel with family as needed

• Responsible for light housework

Professional Nanny, The Beatty Family 2012-2013

• Care for one boy, age 8 months

• Handled routine nanny duties as listed above

Short-Term Missionary, SEND International, Peja Kosovo May- July 2013

• Build and maintain relationships with local girls via one-on-one and group

activities

• Lead and participate in camp activities ministering to the local Kosovar people

• Plan, organize projects and camp schedules

• Assist and encourage full-time missionaries in their ministry to the Kosovar

Albanians

Barista / Baker’s Assistant, Wendy Jo’s Homemade, Lancaster PA 2008-2009

• Responsible for making espresso drinks and other beverages,

• Assists with small baking tasks,

• Display friendly customer service; answering phones, taking orders, sales

• Responsible for opening and closing shop

Medical Records Clerk, Medical Associates of Lancaster, Lancaster PA Aug-Nov 2007

• Responsible for filing confidential medical charts and papers

• Responsible for locating patient charts and information upon request

• Performed data entry via Microsoft Word and Excel

• Engaged in communication with patients and other offices via telephone

Volunteer Experience:

Volunteer, various mission trips 2006-Present

• NOLA Church, New Orleans, LA May 2012

- Serving and building up the community of New Orleans through

construction and service projects

• Hope International, Dominican Republic June 2007

- Taught English to children in rural community

- Shared God’s love through cultivating relationships

- Assisted in service projects

• NYGO, New York City, NY June 2006

- Taught VBS to children in city parks

- Participated in evangelism training

- Practiced evangelism throughout the city

Volunteer, catering Christian concerts, Lancaster PA area 2007 – 2011

• Prepares and serves food for Christian musical artists at local concerts

Volunteer, Calvary Church Children’s Ministry, Lancaster PA Sept. 2010-Nov. 2010

• Responsible for small class of 2-3 year olds

Writer/Director of dramas, Calvary Church Student Ministries, Lancaster PA Jan 2010

• Wrote and directed dramas for student ministry youth retreat

Other Activities:

Design Editor, The Christian Ethnographer Fall 2013 – Present

• Designs and organizes submissions for Eastern University’s online journal of

Anthropology

Head Leader, IJM’s Stand for Freedom Campaign March 2013

• Lead and organized Eastern University’s Stand for Freedom Event

Volunteer, Operation Net at Eastern University Spring 2011 – Fall 2011

• Raises money for mosquito nets in countries affected by malaria

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