Customer Service Sales
Resume:
NEAL SUMMERS
Columbia, PA **512
************@*****.***
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CAREER OBJECTIVE
A career with a positive thinking supply chain organization that
incorporates strategic sales, service, and logistics in there day to day
operations.
SUMMARY OF QUALIFICATIONS
. Outstanding management experience gained through a series of
progressively responsible assignments in warehouse, distribution,
transportation management, direct store delivery, fleet management, field
management, project coordination, and strategic planning positions.
PROFESSIONAL EXPERIENCE
SOURCE INTERLINK DISTRIBUTION, Lancaster, PA
Director Regional Delivery, Mid Atlantic, 10/2010 - 5/2014
. Responsible for directing operations, delivery, fulfillment, sales
and inventory control of 10 depots, including 2 collective bargaining
units and seven 3PL depots for transportation related functions of
delivery, pick and pack, temporary holding and materials transfer
supporting $400M in retail sales volume.
. Direct, motivate, coach, develop and lead a staff of 12 managers, 8
supervisors, 90 delivery drivers, 19 line haul drivers and a warehouse
staff of 85 temps, with weekly deliveries to over 4,000 retail customers.
. Created and managed a $13M operating budget, P&L responsibilities
while reporting to the VP of Operations.
. Establish and implement departmental policies, goals, objectives and
procedures. Conduct staff performance reviews, setting objectives and
identifying employee training requirements.
. Review reports and other key performance metrics to measure
productivity and goal achievements to determine areas in need of cost
reduction and program improvement.
. Strategic planning and forecasting, appraise performance, reward and
discipline employees, resolve problems and address staffing needs.
. Improved on time store delivery by 28% by rebuilding a delivery
schedule, reducing the operational delays by redefining loading and
dispatch processes, and implementing a transportation management system
with more sophisticated routing algorithms.
. Achieved operational cost savings of 12% (1.56M) during the last two
fiscal years through cost saving initiatives and lean procedures.
. Established a safety first program working with Corporate Safety
Management to improve workplace and driver safety, resulting in a
reduction of workers compensation claims by 85%.
. Improved Compliance to 100% on national, state and local regulations,
thereby fully meeting requirements of Department of Transportation.
. Installed a Perfect Pick System in multiple depots to increase
efficiencies and accuracy of the pick and pack improving accuracy from
85% to 99.1%.
Director Regional Delivery, West Coast, 1/2009 - 10/2010
. Directed all day to day business activities of operations, delivery
and inventory control of 7 depots of which 1 was a collective bargaining
unit. Created and managed a $7M operating budget.
. Planned and set up a new customer service depot, facility layout,
equipment installation, recruit, train and hire supervision, drivers and
warehouse employees.
Delivery Manager, 8/2006 - 1/2009
. Consolidated two customer service centers into one location within
the Distribution Center, reducing fleet costs, driver FTE's, warehouse
overhead and facility costs, resulting in a savings of $400K per year.
SOURCE INTERLINK COMPANIES-ANDERSON NEWS, Gardena, CA
General Manager - Gardena Customer Service Center, 9/2005 - 8/2006
. Directed all aspects of a 12,000 square foot warehouse for the pick
and pack, fulfillment, delivery and merchandising of periodicals and
consumer packaged goods to 31 newsstands within the Los Angeles
International Airport 365 days a year. $15M per year in retail sales.
. Companies Highest Ranking Authority at LAX. Authorized Signer and
Certified Trainer.
General Manager - Oxnard Customer Service Center, 3/2004 - 9/2005
. Implement customer service standards and coordinate strategies,
reduced customer service complaints by 98%.
Front Line Manager, 1/2000 - 3/2004
SOURCE INTERLNK COMPANIES-SCN SERVICES, San Bernardino, CA
Operations Manager, 2/1997 - 1/2000
. Managed all aspects of a 70,000 square foot distribution center with
a staff of 175 employees, including 7 supervisors.
. Prepare forecasts based on sales projections to meet the pick and
pack and delivery schedules; execute strategies to improve productivity,
efficiency, on-time product delivery, and customer satisfaction.
CERTIFICATES
LAWA Security Education Program Certified Trainers, Los Angeles, CA
11/2008
Federally mandated security training course
Supervisor Training School - Anderson Region 7, Ontario, CA
4/2004
Leadership, Recruiting and Hiring, Training and Time Management, Customer
Service, Communication, Conflict Resolution, Team Building.
O.S.T.S, Inc., Placentia, CA
3/2003
CPR 2000 Training Course
SKILLS
. Warehouse Fulfillment, Transportation Management, Logistics
Management, Route Management, Fleet Management, Production and Inventory
Management, 3PL Knowledge, DOT, OSHA compliance.
. Customer Service, KPI Metrics, Strategic Business Planning,
Forecasting, Operating Budget Management, Cost Reduction Implementation,
Asset Management.
. WMS: AS400, DPS, MJ, RF Technology, Route Vision, Perfect Pick, Data
Warehouse, TMS, GPS Tracking Technologies, Microsoft Office Excel, Word,
Access, Power Point.
PROFESSIONAL ORGANIZATIONS
. A Truck Load, Trucking, Logistics, Supply Chain, 3PL, Distribution
Group
. Modern Distribution Management
. Smart KPI's
. Warehouse Management Professionals
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