Customer Service Sales
Resume:
Ian Harmansky
Dover, NH 03820
*********@*****.***
TRAINING AND SPECIAL SKILLS
• Inbound/Outbound Sales
• Customer Service, Sales
• Warehouse, Inventory Control, Shipping & Receiving, Logistics
• Forklift Certified
• DOT Med Card
• Drive 14’ Box Truck
EXPERIENCE
New England Footwear Stratham, NH Dec, 2013 – present
Material Handler
• Processed orders timely
• Picking and packing orders for shipment
• Assisted the shipping/receiving departments as needed
• Loading and unloading of trucks
• Generate Bill of Ladings for truck drivers
• Certified Forklift Operator
Details Pressure Wash Kittery, ME Oct, 2012 – Oct, 2013
Wash Technician
• Detailing Commercial Vehicles
• Degreasing heavy equipment
• Residential surface cleaning
• Brightening aluminum
• Mechanical fixes
• Maintenance of Equipment
• On-site troubleshooting
Cogebi, Inc. Dover, NH Jun, 2011 – Apr, 2012
InventoryControl/Material Handler
• Processed orders
• Picking and packing orders for shipment
• Assisted the shipping/receiving departments as needed
• Loading and unloading of trucks
• Generate Bill of Ladings for truck drivers
• Certified Forklift Operator
• Daily, weekly and monthly preventative maintenance on lift trucks
• Maintained maintenance logs
• Ordering supplies and stocking of the warehouse
RewardsNow Dover, NH Jun, 2010 – Feb, 2011
Customer Service Representative
• Answer incoming customer calls
• Retrieve customer account information via database and assist with sound management of credit
card rewards points
• Determine customer requirements and expectations in order to recommend specific solutions
• Respond to E-mail inquiries from customers and assist them with navigating various sites for
RewardsNow
Centerpoint Teleservices Eliot,ME Oct, 2009 – Feb, 2010
Inbound Sales Representative
• Receive inbound calls in a high volume call center from customers responding to Television,
Radio and Print Advertisements on many different products
• Provide customers with product and service information
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and
offering promotional sale items
• Process customer orders accordingly
• Maintained closing rate logs
• Trained and coached new sales agents
• Take great pride as one of the Top 10 Sales Reps for the company
Northside Communications Dover, NH Dec, 2008 – Oct, 2009
Inbound Sales Representative
• Receive inbound calls in a high volume call center from customers responding to Television,
Radio and Print Advertisements on many different products
• Provide customers with product and service information
• Sell, up-sell, cross-sell all products and services
• Process customer orders accordingly
• Maintained closing rate logs
• I was a Pace-Setter for the other sales agents due to my high closing rates
All Land Enterprises Dover, NH Feb, 2006 – Nov, 2008
Landscaper/Supervisor
• Care for established lawns by mulching, aerating, weeding, grubbing and removing thatch. Also
trimming and edging around flower beds, walks and walls
• Mow and edge lawns, using power mowers and edgers
• Plant seeds, bulbs, foliage, flowering plants, grass, ground covers, trees and shrubs and apply
mulch for protection, using gardening tools
• Supervised small crew during busy season
EDUCATION
GED Dover,NH
CERTIFICATIONS AND SKILLS
Certified in Power Industrialized Trucks (P.I.T.)
DOT Med Card
Forklift Certified
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