Manager Technical Support

Alisha Jacob

**** ****** ****, ******, **, ***** 810-***-**** *************@*****.***

In pursuit of a challenging position that would allow me to apply my technical skills and expertise to further the goals of the organization and provide the opportunity for me to develop as a professional.

EDUCATION

St. Joseph Engineering College, Visveswaraya Technological University, India

B.S.E. Electronics & Communications, June 2013

Relevant Coursework: Computer Communication Networks, Networks & Protocol, Wireless Communication, Control Sys, Analog & Digital Communication, Analog and Mixed Mode VLSI design, Electronic Circuits, Embedded Systems Design

PROJECTS & PRESENTATIONS

IEEE Paper Presentation: March 2013

• Multisensor Strategies to Assist the Visually Impaired: A Clear Path Indicator

Vehicular Identification and Authentication: February 2013

• Collaboratively designed, built and tested an effective vehicular identification and authentication system using ZigBee.

• Developed Vehicle Authentication program using ARM 7 Processor.

• Prepared and presented a report on the project to an external faculty reviewer.

WORK EXPERIENCE

Technical Support Associate for K-Mart USA – IBM, Bangalore, India: August 2013-April 2014

• Troubleshooting & resolving customer issues related to operating systems, UNIX servers, point-of-sale controllers, SUREPOS registers, printers and handheld scanners.

• Working on critical servers and providing technical assistance & support.

Intern – Asea Brown Boveri (ABB) System House, Vadodara, India: July 2012

• Study included implementation of PLCs.

• Programming of Microcontrollers using CODESYS (Controller Development System)

SKILLS

Software Experience: Solid Edge, CAD, MATLAB, VLSI design using Mentor Graphics, VHDL, Verilog

Coding & Assembly Languages: C, C++, 8051 Microcontroller, 8086 Microprocessor

Spoken Languages: English, Hindi, Gujarati, Malayalam

ACTIVITIES

Assistant Event Manager – Tech Leader

TIARA 7.0 National Festival

• Organized and fashioned the event with a group of 10 students.

Active Representative

All India Catholic University Federation

• Coordinated fundraising and visits to orphanages and home for the aged.

• Won 3rd prize in Essay Competition conducted by Karnataka State AICUF-Secretariat.

• Arranged retreats and other faith-building exercises for over 50 students

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