Customer Service Data Entry
Resume:
(Shelly Petty
Murfreesboro, TN 37128
Phone: 615-***-****
E-mail: ********@*****.***
Objectives
To use my vast experience from a variety of settings to become a great asset to any
company. I have a great track record of dependability, highly organized,
thoughtful, efficient, and multitasking that will ensure that I will be a success
in any organization.
Education Specialist Degree (Middle Tennessee State University - 2004)
Majored in Education - Administration and Supervision
Master's Degree (Cumberland University - 2002)
Majored in Education - Curriculum and Instruction
Bachelor's Degree (Middle Tennessee State University - 1999)
Majored in Interdisciplinary Studies
Minored in Microbiology
Experience
Customer Service Representative - Call Center (2012-Present)
Verizon Wireless
Work to answer multi-line phones, manage the busy fast paced environment while
answering calls and troubleshooting technical problems. I multi-task to answer
phones to ensure customer are satisfied when they are off of the phone and that I
have done everything in my power to resolve their issue.
Office Manager (2011-2012)
Turner Machine Company (603 Swan Drive, Smyrna, TN 37167)
Work to answer multi-line phones, manage the busy front office to keep it organized
in a fast paced environment. I worked with engineers to cooperate with customers
to ensure communication is effectively utilized between customers and our
organization. Use data entry to enter vendor invoices and customer invoices for
billing purposes. Organized, updated, and entered PO's in E2 data software
program. Also communicated with sales team to ensure orders are entered properly
and learn about the automated machines being built to keep sales team, management,
and engineers on the same page.
Educator (1999 - 2011)
Sumner County Board of Education (695 E. Main Street, Gallatin, TN 37066)
Worked in a variety of settings as a teacher, assistant principal, and principal at
the elementary school and middle school level to ensure the education of each
individual student was tailored to meet his or her needs so that each student was
successful. I worked with parents, community members, and other stakeholders, to
collaborate, communicate, and coordinate activities, interventions, and
fundraisers. More so the overall goal was to make sure each individual child was
successful in his or her own way. The ultimate goal was to always do what was best
for the child.
ER Admitting Clerk/Medical Records Clerk (1997-1999))
Hendersonville Hospital (353 New Shackle Island Rd, Hendersonville, TN 37075)
Worked as an admit clerk in emergency room by helping patients complete their
paperwork, verify insurance, collect co-pays, 10-key data entry, balance end of day
summaries, keep patients and their families calm while in stressful situations, and
answer phones. In medical records, I filed records, created new patient files,
collected patient records to put them in coding order for medical coders, completed
and filed birth certificates, answered phones, and helped patients with medical
record questions.
Medical Receptionist (1995-1997))
Columbia Care Medical Center ( Hendersonville, TN 37066-Went out of business in
1997)
Worked as an admit clerk in walk-in clinic by helping patients complete their
paperwork, verify insurance, collect co-pays, 10-key data entry, balance end of day
summaries, keep patients and their families calm while in stressful situations, and
answer phones. In medical records, I filed records, created new patient files,
collected patient records to put them in coding order for medical coders, answered
phones, and helped patients with medical record questions.
Skills and Interests
Skills
Type 60 wpm
10-key data entry
Proficient in Microsoft applications
Produced blog sites
People person
Learn most anything quickly and efficiently
Hardworking
Multi-tasking
Interests
Member of Franklin Road Baptist Church
Teach 4th grade Wednesday night Kid Zone Summer Program
Reading and spending time with family
References - Available upon request
Contact this candidate