Customer Service Management

Sheila A. Brown

**** ******** *****, ********, ** 31907

Direct:762-***-**** ************@*****.***

Executive Profile

Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance. Offering outstanding

presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.

Innovative executive and marketing professional experienced in high-volume skilled in talent recruiting, asset protection, financial management and

customer relations. Visionary with solid experience managing all levels of multiple projects including budgeting and administration and business

operations. Desires a high-level position in a professional corporate environment.

Skill Highlights

•

• Budgeting/negotiations expertise • Business operations organization

• Detail oriented/strategic planner • Shipment/inventory control

• Project management • Client account management planning

• Global inventory logistics tracking • Customer service-orientated

• Leadership/communication skills

• Budget/vendor management

Skill Software

•

• Quick Books • Outlook

• Excel • Calynx

• Power Point • Intacct

• Access • CTUIT

• Microsoft • Tax Wise

Professional Experience

Robert Half Finance & Accounting July 2011 to Present

Sterling Spoon, Accounts Payable

Atlanta, GA

• Reviews and verifies invoices and check requests. Sorts, codes and match invoices while setting invoices up for payment.

• Enters and uploads invoices into system to include tracking expenses and process expense reports.

• Prepares and processes electronic transfers and payments and prepares and performs check runs. Posts transactions to journals, ledgers and

other records.

• Reconciles accounts payable transactions and prepares analysis of accounts.

• Monitors accounts to ensure payments are up to date.

• Researches and resolves invoice discrepancies and issues and maintain vendor files.

• Corresponds with vendors and respond to inquiries along with producing monthly reports.

• Assist with month end closing and provide supporting documentation for audits.

Provost Academy, Bookkeeper

Atlanta, GA

• Kept records of financial transactions for establishment using calculator and computer:

• Verified, allocates, and posts details of business transactions to subsidiary accounts in journals or computer files from documents, such as sales

slips, invoices, receipts, check stubs, and computer printouts.

• Summarized details in separate ledgers or computer files and transfers data to general ledger, using calculator or computer.

• Reconciled and balances accounts. Compiled reports to show statistics, such as cash receipts and expenditures, accounts payable and

receivable, profit and loss and other items pertinent to operation of business.

• Calculated employee wages from plant records or time cards and prepare checks.

• Prepared withholding, Social Security, and other tax reports for payment of wages.

• Computed, typed, and mailed monthly statements to customers and completed records to or through trial balance.

Moeshe Financial Services December 2004 to April 2014

Accounting/Human Resource Manager

Columbus, GA

• Obtained and maintained a thorough understanding of the financial reporting and general ledger structure.

• Ensured an accurate and timely monthly, quarterly and year end close.

• Ensured the timely reporting of all monthly financial information.

• Assisted in the daily banking requirements.

• Ensured the monthly and quarterly bank compliance activities are performed in a timely and accurate manner.

• Monitored and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of

accuracy.

• Worked to ensure a clean and timely yearend audit.

• Monitored the general ledger to ensure all financial reporting deadlines are met.

• Reviewed all invoices for appropriate documentation and approved for prior to payment. Monitored purchase orders, matched invoices to

include up to 100 plus line items.

• Prioritized invoices according to cash discount potential and payment terms.

• Reviewed and processed check requests to include audits and processing of credit card bills.

• Overseen matched invoices to checks, obtained all signatures for checks and distributed checks accordingly.

• Responded to all vendor inquiries with the reconciling of vendor statements, researched and corrected discrepancies.

• Inspected accurate files and documentation thoroughly in accordance with company policy and accepted accounting practices.

• Reviewed account research, analysis and accurate aging report. Identified and executed the necessary process adjustments.

• Monitored statements of outstanding customers, accounts receivable and general ledger.

• Monitored compensation, benefits and performance management systems, and safety and recreation programs.

• Maintained records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and

absenteeism rates.

• Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement

of organization's personnel policies and practices.

Martin Army Hospital September 1986 to November 2010

Logistics Supply Manager

Fort Benning, GA

• Monitored new customer orders and requests and manually entered data into a centralized database.

• Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.

• Drafted reports each year to present accomplishments and progress to management.

• Knowledgeable in evolving logistics support concepts including contractor Full Service Support and Total System.

• Experienced in the application techniques associated with predictive and reliability centered maintenance.

• Performed detailed analysis and appraisal of equipment to identify and document technical data.

• Identified potential risk and problem areas and provide recommended solutions.

• Supervise the analysis of data and provide detailed results to the customer.

• Determined support requirements for equipment, supply, personnel, safety and maintenance.

AAA Fast Tax & Mortgages, Columbus, GA January 2002 to November 2004

Loan Officer

• Approved loans within specified limits, and referred loan applications outside those limits to management for approval.

• Met with applicants to obtain information for loan applications and to answer questions about the process.

• Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

• Reviewed and updated credit and loan files.

• Reviewed loan agreements to ensure that they are complete and accurate according to policy.

• Conferred with underwriters to aid in resolving mortgage application problems

• Set credit policies, credit lines, procedures and standards in conjunction with senior managers.

• Analyzed potential loan markets and develop referral networks in order to locate prospects for loans.

• Prepared reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action. Arranged for

maintenance and liquidation of delinquent properties.

DMS Mortgages, Columbus, GA December 2004 to November 2010

Loan Officer

• Approved loans within specified limits, and referred loan applications outside those limits to management for approval.

• Met with applicants to obtain information for loan applications and to answer questions about the process.

• Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

• Explained to customers the different types of loans and credit options that are available, as well as the terms of those services.

• Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.

• Conferred with underwriters to aid in resolving mortgage application problems.

• Set credit policies, credit lines, procedures and standards in conjunction with senior managers.

• Provide special services such as investment banking for clients with more specialized needs.

• Prepared reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

Education

Miller Motte College 2014

Bachelor of Science: Business Administration Wilmington, NC

Phillips Jr. Business College 1986

Associate of Arts: Word ProcessingColumbus, GA

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